Raymondo Posted March 4, 2021 Share Posted March 4, 2021 Can’t open new beta version 1.9.2.227. Asking for validation key, not had this before with any beta version, please advise. Link to comment Share on other sites More sharing options...
walt.farrell Posted March 4, 2021 Share Posted March 4, 2021 15 minutes ago, Raymondo said: Can’t open new beta version 1.9.2.227. Asking for validation key, not had this before with any beta version, please advise. Which retail version do you have installed, and where did you purchase it? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Raymondo Posted March 4, 2021 Author Share Posted March 4, 2021 All three are latest full versions. It says to use validation key or go to Mac App Store but at this moment in time, I don’t see any beta version to download in the App Store. I could be missing something of course but right now I don’t see any beta download option. Link to comment Share on other sites More sharing options...
walt.farrell Posted March 4, 2021 Share Posted March 4, 2021 53 minutes ago, Raymondo said: All three are latest full versions. It says to use validation key or go to Mac App Store but at this moment in time, I don’t see any beta version to download in the App Store. I could be missing something of course but right now I don’t see any beta download option. Saying to get the beta from the Mac App Store is a known problem. Betas for the desktop versions are only here in the forums. But asking for the product key indicates that the beta was not able to find the installed copy of the retail version. Did you install them normally from the App Store, and in the usual location in Applications? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Raymondo Posted March 4, 2021 Author Share Posted March 4, 2021 Yep Walt! All applications are located in the application folder, the retail and beta versions are sitting right next to each other in the applications folder so no obvious reason for the beta version not to recognise the retail version. Link to comment Share on other sites More sharing options...
Jeremy Bohn Posted March 4, 2021 Share Posted March 4, 2021 This happened to me recently. Delete the apps (not the betas) from the Applications folder, reinstall and launch each of them. At this point, the beta worked for me. Link to comment Share on other sites More sharing options...
Raymondo Posted March 5, 2021 Author Share Posted March 5, 2021 Maybe not a bad idea Jeremy. Got an ongoing discussion with Patrick from Serif on the subject, if he doesn’t offer an alternative solution, I will do what you’ve done. Thanks my friend for info. Link to comment Share on other sites More sharing options...
Raymondo Posted March 5, 2021 Author Share Posted March 5, 2021 Hey presto Jeremy, worked a treat! Decided to not wait for Patrick and follow your example and all’s well. Thanks again for heads up. Jeremy Bohn 1 Link to comment Share on other sites More sharing options...
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