Jump to content
You must now use your email address to sign in [click for more info] ×

Customer Beta asking for Product Key? (split)


Recommended Posts

12 minutes ago, Raymondo said:

Can’t open beta version 1.9.2.1. Now asking for validation key, never had this before ever with betas. Advise please!

Do you still have the retail version installed?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

Link to comment
Share on other sites

  • Staff

@Raymondo

I can see from your registration that you have a mix of applications from the Affinity store and the Mac App Store, that is fine and this beta should still work OK with your MAS Designer. (the message meant get a full version from the App Store not a beta, and you are not supposed to see that message if you have the release build installed, it is designer to appear when you do not have a release build installed [or in your case when you do but the beta cannot find the release build])

Are your Affinity Applications installed in the Applications folder, which is where the beta looks for them? Failing that can the beta please be in the same location (any sub-folder of applications) where your full versions are running? I think that is all that is needed 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

Hi Patrick

due to the fact Mac OS has just had an update I thought I would reboot to see if there was maybe a slight glitch and then I cleared out all betas and re-installed them. Alas I still get the same validation window.

Link to comment
Share on other sites

  • Staff

@Raymondo

Is your Affinity Designer 1.9.1 release versions in the Application folder or in another location?

Have you dragged the Affinity Designer beta dmg into the Applications folder also when prompted?

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

  • Staff

We will continue this in this other split thread as it will be the same solution for both

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.