App hangs on save panel --> force quit needed :/

[Tazintosh]

Hi folks

This is now way to long (more than 1.5 year?) that I experience a bug when saving.
But recently, because of the great lack of features on actions (no copy, no document switching, etc. ), I had to do a —lot— of manual manipulations and savings on many file, and I experienced the bug like 1x out of 3!
The only way then is to force quit the app and to start over. That's a great amount of frustration.

I'm on the Export Personna, when I click "export" for my slices, the save panel opens, and the app will hangs indefinitely (both happened on Designer and Photo, most probably on Publisher but I've not tried yet).
The hang is not instant, it can triggers after a couple of seconds or more rapidly.
I'm sorry guys, I don't know the responsible, but it's definitely there. I've seen a couple of posts here for such hangs, but users were using Windows, so I'm not sure.
My feeling is that it has to do with "what's" actually on the Finder, like, mounted SMB, iCloud, etc. Still not sure.
I'm 100% working with an SMB volume mounted (not the one I'm saving on and working though).
However, all my working files are saved on iCloud Drive (Desktop and Documents on iCloud option checked).

Thanks for the support.

Cheers,

[Chris B]

Hey Tazintosh,

What OS are you on?

Have you reported this before and if so, did someone from Serif confirm? Usually if a bug has been reproduced we tag the forum post with a bug number. 

[Tazintosh]

Hi @Chris B and thanks for the answer.

I've not previously reported it. But since it was getting way too irritating, I took the time.
I'm running macOS Catalina 10.15.6 (19G2021)

[Tazintosh]

Hi @Chris B,

Any new on this issue?
I'm now running Big Sur on an M1, still the case.

[Chris B]

Hi Tazintosh,

The advice Serif have always given in regards to saving and opening work, is to do it locally IF you are having issues and see if that temporarily solves the issue.

 

 

 

[Tazintosh]

Well, Affinity's Apps are the —only— one I'm using which can hang on save panel.
I'm using iCloud Drive for all my works. This is now system integrated.
It worth considering the apps could have a real bug that need to be fixed no?

(I decided to come and post on your answer because Affinity Photo just hang…)

[Chris B]

The cloud service we found to actually cause issues on a regular basis was Google Drive—iCloud Drive from what I recall during testing was usually fine. Saying that, it was normally files becoming corrupt due to a loss of connection etc.

Does the hang occur when the dialog first opens or when you select the correct drive from the side?

 

[Tazintosh]

It hangs on first open. (But this generally default to what I was doing last, so somewhere into iCloud Drive, on a folder related to my actual project.

iCloud Drive is my only cloud system btw.

[Chris B]

That's interesting - I wonder if perhaps it's struggling to load/function if it's x amount of levels deep into a cloud structure. That's definitely something for us to go on. I imagine if your recent folder was always 'Desktop' it would not happen. 

That's helpful - thank you.

[Marjorie @ DashKitten]

This is the closest I have found to my own problem. If it's not the right place I apologise.

Over the past two weeks I have been unable to export anything from Affinity Photo. The app seizes up and I have to do a Force Quit. BTW I export all my photos to my desktop since I moved to Big Sur (on my new iMac).

I use AP daily and am finding this a real problem. I tried reinstalling AP and wonder if you have any suggestions for how I might remedy the situation.

Thank you,

Marjorie