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Posted

Dear Support.

I have an issue with "sign-in" at Affinity Designer(1.9.1.979).
It purchases from Microsoft Store.

When I tray a "sing-in," I get a dialog below.
The dialog says, "There was an unexpected problem.....(0x00000001)." 

My OS information is below.
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19042 N/A Build 19042

Do you have any suggestions?

Thank you.

Toru K.

 

 

image.png.7feb57cb632cb63fc7920983226d1aa4.png

Posted

Welcome to the Serif Affinity forums.

3 hours ago, Toru K. said:

Do you have any suggestions?

Searching these forums for 0x00000001 would give several results, and in one of them you would find this:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

  • 2 weeks later...
Posted

 

I have the same issues. Just purchase all 3 affinity apps from Microsoft store at the end of February 2021. I changed my SSD and install a new windows OS. After download again from Microsoft store it shows the same errors. Really unset with this because I cannot use brush, overlay, and template that belong to my registered account.

 

 

image.png.4d83adb042ae53a0a2d1e17fd9dbe482.png

 

 

image.png.c0e2b6c483f0db9490feec1f857e7f31.png

 

Posted
2 hours ago, Arrior said:

I have the same issues.

Welcome to the Serif Affinity forums.

Please see the FAQ:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

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