Toru K. Posted February 28, 2021 Posted February 28, 2021 Dear Support. I have an issue with "sign-in" at Affinity Designer(1.9.1.979). It purchases from Microsoft Store. When I tray a "sing-in," I get a dialog below. The dialog says, "There was an unexpected problem.....(0x00000001)." My OS information is below. OS Name: Microsoft Windows 10 Pro OS Version: 10.0.19042 N/A Build 19042 Do you have any suggestions? Thank you. Toru K. Quote
walt.farrell Posted February 28, 2021 Posted February 28, 2021 Welcome to the Serif Affinity forums. 3 hours ago, Toru K. said: Do you have any suggestions? Searching these forums for 0x00000001 would give several results, and in one of them you would find this: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Arrior Posted March 15, 2021 Posted March 15, 2021 I have the same issues. Just purchase all 3 affinity apps from Microsoft store at the end of February 2021. I changed my SSD and install a new windows OS. After download again from Microsoft store it shows the same errors. Really unset with this because I cannot use brush, overlay, and template that belong to my registered account. Quote
walt.farrell Posted March 15, 2021 Posted March 15, 2021 2 hours ago, Arrior said: I have the same issues. Welcome to the Serif Affinity forums. Please see the FAQ: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
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