Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

Unexpected error 0x00000001 while trying register Affinity Photo


Recommended Posts

Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message:

There was an unexpected problem while handling the server's response (0x00000001).

My Affinity Photo version:

1.9.1.979

My windows version:

Edition    Windows 10 Pro
Version    20H2
Installed on    ‎08/‎02/‎2021
OS build    19042.804
Experience    Windows Feature Experience Pack 120.2212.551.0

Is there someone facing the same issues?

photo.png

Link to comment
Share on other sites

  • Moderators

@Alander

Welcome to the Serif Affinity forums :)

This is a fault diagnostic screen that was added to 1.9.1 to help us fix this feature for some customers. As a result of this error first being reported on Tuesday, we have identified the problem and have written a fix that will be included in the 1.9.2 next release.

You may not have to wait for 1.9.2 to become ready for release. Please could you try something for me. Install the Affinity Photo 1.9.1 beta for windows from a link in the first post here. Then try again to register your 1.9.1 release copy. If that does not work then I expect the first 1.9.2 beta will fix this, so follow this thread for notifications of beta releases

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

On 2/27/2021 at 6:40 AM, Alander said:

Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message:

There was an unexpected problem while handling the server's response (0x00000001).

My Affinity Photo version:

1.9.1.979

My windows version:

Edition    Windows 10 Pro
Version    20H2
Installed on    ‎08/‎02/‎2021
OS build    19042.804
Experience    Windows Feature Experience Pack 120.2212.551.0

Is there someone facing the same issues?

 

 

same issue here

Cannot register and sync...

 

Windows 21h1 OS Build 19043.844

 

cannot download 

image.png.fa50458b5cf3a374cd443e4175c86d98.png



 

image.thumb.png.dae73a481e67571962520cb751c2c728.png

Link to comment
Share on other sites

  • Moderators

This should be fixed in the full 1.9.2 release

Please can readers of this thread try the new Affinity 1.9.2 windows betas and confirm that they work

 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

  • 2 weeks later...

I would like to add, that I can't register two apps I bought in the Apple App Store or iTunes Store (Photo and Designer).
But this might also be related to the fact that I'm using an older operating system. It is El Capitan Mac OSX 10.11.6
I'm promted to update my system but the current system is the limit for my Mac Pro.

Is this the only way to register or will it be possible to proove the purchase some other way?
Alex

Link to comment
Share on other sites

  • Moderators
2 hours ago, blackletter said:

Is this the only way to register or will it be possible to proove the purchase some other way?

I understand you can email affinity@serif.com and they will help you register (and get the registration incentives)

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

  • 4 months later...
On 2/27/2021 at 2:13 AM, Patrick Connor said:

@Alander

Welcome to the Serif Affinity forums :)

This is a fault diagnostic screen that was added to 1.9.1 to help us fix this feature for some customers. As a result of this error first being reported on Tuesday, we have identified the problem and have written a fix that will be included in the 1.9.2 next release.

You may not have to wait for 1.9.2 to become ready for release. Please could you try something for me. Install the Affinity Photo 1.9.1 beta for windows from a link in the first post here. Then try again to register your 1.9.1 release copy. If that does not work then I expect the first 1.9.2 beta will fix this, so follow this thread for notifications of beta releases

I feel like telling paying customers "you'll just have to wait for the next release" with no timeline at all is a bit ridiculous. to be honest with you. It's now SIX MONTHS later and I'm still getting this error. When is this mythical new release coming out that fixes this issue?

Link to comment
Share on other sites

2 hours ago, GalaxyClassNerd said:

I feel like telling paying customers "you'll just have to wait for the next release" with no timeline at all is a bit ridiculous. to be honest with you. It's now SIX MONTHS later and I'm still getting this error. When is this mythical new release coming out that fixes this issue?

Which version do you have installed?

AMD Ryzen 7 5700x | INTEL Arc A770 | 32 GB DDR4 3200MHz | Windows 11 Pro (22621.1194)
Affinity Suite V2.0.4
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

"Life is one of the hardest"

Link to comment
Share on other sites

  • 1 month later...
  • 2 months later...
  • 1 month later...

On Windows, quit (close) the application. Right-click on the application icon and choose "Run as Administrator". Then you'll probably find that the Registration will work, and after that you can run the application normally.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0..3  and 2.0.3.1670 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta
iPad Pro M1, 12.9", iPadOS 16.3, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.6 and 2.0.3 / Affinity Designer 1.10.6 and 2.0.3 / Affinity Publisher 2.0.3

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.