Alander Posted February 27, 2021 Posted February 27, 2021 Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: 1.9.1.979 My windows version: Edition Windows 10 Pro Version 20H2 Installed on 08/02/2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues? Quote
Staff Patrick Connor Posted February 27, 2021 Staff Posted February 27, 2021 @Alander Welcome to the Serif Affinity forums This is a fault diagnostic screen that was added to 1.9.1 to help us fix this feature for some customers. As a result of this error first being reported on Tuesday, we have identified the problem and have written a fix that will be included in the 1.9.2 next release. You may not have to wait for 1.9.2 to become ready for release. Please could you try something for me. Install the Affinity Photo 1.9.1 beta for windows from a link in the first post here. Then try again to register your 1.9.1 release copy. If that does not work then I expect the first 1.9.2 beta will fix this, so follow this thread for notifications of beta releases dthiago83 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Tytus Posted March 1, 2021 Posted March 1, 2021 Geez, thank you for answering so fast! It's not a dealbreaker, so I'll think I'll wait for 1.9.2. Thanks again, and keep up the good work! 👍 Quote
dthiago83 Posted March 6, 2021 Posted March 6, 2021 On 2/27/2021 at 6:40 AM, Alander said: Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: 1.9.1.979 My windows version: Edition Windows 10 Pro Version 20H2 Installed on 08/02/2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues? same issue here Cannot register and sync... Windows 21h1 OS Build 19043.844 cannot download Quote
Staff Patrick Connor Posted March 6, 2021 Staff Posted March 6, 2021 This should be fixed in the full 1.9.2 release Please can readers of this thread try the new Affinity 1.9.2 windows betas and confirm that they work dthiago83 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
bzmt Posted March 13, 2021 Posted March 13, 2021 (edited) Affinity photo is the best software! support!!! Edited March 13, 2021 by bzmt Quote
dthiago83 Posted March 13, 2021 Posted March 13, 2021 On 3/6/2021 at 4:18 AM, Patrick Connor said: This should be fixed in the full 1.9.2 release Please can readers of this thread try the new Affinity 1.9.2 windows betas and confirm that they work Works. Quote
blackletter Posted March 24, 2021 Posted March 24, 2021 I would like to add, that I can't register two apps I bought in the Apple App Store or iTunes Store (Photo and Designer). But this might also be related to the fact that I'm using an older operating system. It is El Capitan Mac OSX 10.11.6 I'm promted to update my system but the current system is the limit for my Mac Pro. Is this the only way to register or will it be possible to proove the purchase some other way? Alex Quote
Staff Patrick Connor Posted March 24, 2021 Staff Posted March 24, 2021 2 hours ago, blackletter said: Is this the only way to register or will it be possible to proove the purchase some other way? I understand you can email affinity@serif.com and they will help you register (and get the registration incentives) Alfred 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
GalaxyClassNerd Posted August 18, 2021 Posted August 18, 2021 On 2/27/2021 at 2:13 AM, Patrick Connor said: @Alander Welcome to the Serif Affinity forums This is a fault diagnostic screen that was added to 1.9.1 to help us fix this feature for some customers. As a result of this error first being reported on Tuesday, we have identified the problem and have written a fix that will be included in the 1.9.2 next release. You may not have to wait for 1.9.2 to become ready for release. Please could you try something for me. Install the Affinity Photo 1.9.1 beta for windows from a link in the first post here. Then try again to register your 1.9.1 release copy. If that does not work then I expect the first 1.9.2 beta will fix this, so follow this thread for notifications of beta releases I feel like telling paying customers "you'll just have to wait for the next release" with no timeline at all is a bit ridiculous. to be honest with you. It's now SIX MONTHS later and I'm still getting this error. When is this mythical new release coming out that fixes this issue? Quote
Komatös Posted August 18, 2021 Posted August 18, 2021 2 hours ago, GalaxyClassNerd said: I feel like telling paying customers "you'll just have to wait for the next release" with no timeline at all is a bit ridiculous. to be honest with you. It's now SIX MONTHS later and I'm still getting this error. When is this mythical new release coming out that fixes this issue? Which version do you have installed? Patrick Connor 1 Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
MartynJC1 Posted September 18, 2021 Posted September 18, 2021 I am getting the same error on registration - I am using 1.10.1 Please help! Just installed on new iMac (M1) Quote
Mr. Z Posted September 19, 2021 Posted September 19, 2021 I just downloaded both Photo and Designer on my iMac - M1 and I had the same error at registration. It was fixed by rebooting the iMac, opening up the programs and register. Hope that will work for you too. Quote
Staff Tom Lachecki Posted September 20, 2021 Staff Posted September 20, 2021 There is an issue in 1.10.0 and 1.10.1 that prevent registration on first launch for some macOS users. This has been fixed for the next release; in the meantime, restarting the app (just once!) will solve the problem. Patrick Connor 1 Quote
Dustin_Photos Posted December 4, 2021 Posted December 4, 2021 Hi there, I to am having the same Issue. Can't sign in Mac OSX 12.0.1 Affinity 1.10.4 Any suggestions? - Dustin Quote
Felipe Bonanca Posted January 11, 2022 Posted January 11, 2022 Hi there! I'm having a similar issue but the message is "timed out while waiting for "ready" notification from registry service". I just reinstalled all three apps today from https://affinity.serif.com/pt-br/ (designer, photo and publisher for windows). Someone can help me with this issue? Quote
Kattie0123 Posted January 13, 2022 Posted January 13, 2022 Hello there ! I just purchased Affinity Designer and having this issue with app registration... Still not resolver? I have versio 1.10.4, so newest one and running it on Windows 11. What can I do to register app? Quote
walt.farrell Posted January 13, 2022 Posted January 13, 2022 On Windows, quit (close) the application. Right-click on the application icon and choose "Run as Administrator". Then you'll probably find that the Registration will work, and after that you can run the application normally. Kattie0123 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Kattie0123 Posted January 14, 2022 Posted January 14, 2022 23 hours ago, walt.farrell said: On Windows, quit (close) the application. Right-click on the application icon and choose "Run as Administrator". Then you'll probably find that the Registration will work, and after that you can run the application normally. it worked Thank you very much for help! walt.farrell 1 Quote
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