File is corrupted... again

[Britain]

So I posted in December when I was working on a magazine and my file became corrupted. It's happened again on the next issue. I don't know what to do but I'm on a deadline and can't deal with these kinds od problems anymore.

The last thing I did was copy and paste some text boxes/images from another issue and then try to replace an image.

I'm saving multiple times regularly now but it still sets me back and costs me money.

[Britain]

EDIT: The previous save file is also corrupted somehow. So it's setting me back hours.

[Minus44]

There are a number of things to consider. 

1. Have you tried reinstalling the software?

2. Is it possible you have a hardware issue with a drive or even a cable between computer and drive?

3. Is the file stored on a cloud drive and possibly experiencing sync issues?

Can you tell us something about your hardware setup? 

Maybe you can provide a copy of the file in question here, and some of the experienced members and even developers could examine it. 

[Britain]

Hi Ulysses,

I alternate between saving on the cloud and saving on the desktop (MacBook Pro). 

I'm actually receiving a new error now that where it's claiming my file is already opened somewhere. Tried restarting but the problem persists.

[Minus44]

Probably the first place I would start is to reboot your computer. Then reinstall the software.

After that, I would begin ruling out a hardware or cable issue. 

[Britain]

I rebooted my computer the last time I went through this and it didn't change anything. It's only particular files that it happens with. The last time it happened was also when I copied something from another open file.

[Dan C]

Hi @Britain,

Our sincerest apologies for the delayed response here!

We’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents. We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

1. Which Operating System are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to (select more than one if needed)?
Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4. Any other information you think would help us try to find the problem?

https://www.dropbox.com/request/y5CdER7LsuuTWqEWRFN1

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings.