rusti4 Posted February 26, 2021 Posted February 26, 2021 Every time I try an open a document since the latest update, it just crashes. Cant do anything.... Quote
walt.farrell Posted February 26, 2021 Posted February 26, 2021 Windows? Mac? By "latest update" do you mean the 1.9.1 update today? All existing documents? Can you create new documents? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
v_kyr Posted February 26, 2021 Posted February 26, 2021 Which of the Affinity apps, which version number and for which operating system? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
rusti4 Posted February 26, 2021 Author Posted February 26, 2021 Version 1.9.1.979. I have the issue on ALL apps. I cannot open either. Create new document, it hangs and then crashes. Same for open existing. Edition Windows 10 Pro Version 21H1 Installed on 28/10/2020 OS build 19043.844 Experience Windows Feature Experience Pack 120.2212.3030.0 Quote
v_kyr Posted February 26, 2021 Posted February 26, 2021 Check out (update) to the v1.9.1 release version and retry! - If it there also hangs/crashes check the hardware acceleration settings and uncheck/disable OpenCL. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
rusti4 Posted February 26, 2021 Author Posted February 26, 2021 It updated through MS store yesterday and worked until the update. It states no further updates. Quote
v_kyr Posted February 26, 2021 Posted February 26, 2021 Then take a look if this maybe applies for your app settings ... [FAQ] How can I disable OpenCL compute acceleration on Windows? ... if these are as default setup as True, if yes then change that to False and afterwards retest if it changes anything in overall app behavior. rusti4 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
rusti4 Posted February 26, 2021 Author Posted February 26, 2021 5 minutes ago, v_kyr said: Then take a look if this maybe applies for your app settings ... [FAQ] How can I disable OpenCL compute acceleration on Windows? ... if these are as default setup as True, if yes then change that to False and afterwards retest if it changes anything in overall app behavior. Thanks, this seemed to fix the issue. v_kyr 1 Quote
v_kyr Posted February 28, 2021 Posted February 28, 2021 In the meantime I've build a little Windows support tool (see: Affinity OpenCL Disabler), which might help here to automatically disable possibly as default enabled hardware acceleration settings. The tool unchecks/disables the OpenCL setting ("<UseHardwareAcceleration>False</UseHardwareAcceleration>") in related PerformancePreferences.xml settings files for all Affinity release apps it can find on a Windows operating system (except Beta versions). Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
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