Mr. Dyck Posted February 25, 2021 Share Posted February 25, 2021 Hi, I have an specific Affinity Publisher file, which works properly. But when I try to export it to PDF, APub isn´t able to create the PDF. The export works fine with other similar files. I already tried to export with different Publisher Versions (1.9.0, 1.9.1 beta and now the official 1.9.1), but the export always gets stuck at around 40%. While Apub trys to export the file the RAM usage rises up to 11000 MB. It seems to be a bug in the file. Is there anyone who can fix the file? I would send it to you in a private message. Thank you very much in advance Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 1, 2021 Staff Share Posted March 1, 2021 you can upload a copy of the file here Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 2, 2021 Share Posted March 2, 2021 Can you check my file too? Pdf export fails. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 2, 2021 Staff Share Posted March 2, 2021 Sure upload a copy of the file Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 2, 2021 Share Posted March 2, 2021 2 hours ago, Pauls said: Sure upload a copy of the file Hi, I have uploaded the affinity publisher package (.afpackage) to my google drive as a .zip:https://drive.google.com/file/d/1_B99-6VOsq-89XtekYAe3f5fu4F6y5YJ/view?usp=sharing Password is: 2021 Quote Link to comment Share on other sites More sharing options...
Mr. Dyck Posted March 2, 2021 Author Share Posted March 2, 2021 I have uploaded the file at the given link. I hope you can fix it. Quote Link to comment Share on other sites More sharing options...
thelnm Posted March 5, 2021 Share Posted March 5, 2021 Hello, I'm having the same pdf export issue and have uploaded the files as well. Thanks Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 5, 2021 Staff Share Posted March 5, 2021 Mr Dyck - I can export your file can you try in the 1.9.1 release Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 5, 2021 Staff Share Posted March 5, 2021 @Paul@SSD I cant open your package file - could you upload just the afpub file please Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 5, 2021 Staff Share Posted March 5, 2021 @theim - I only see a log file - I'll need the .afpub file to investigate Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 5, 2021 Share Posted March 5, 2021 2 hours ago, Pauls said: @Paul@SSD I cant open your package file - could you upload just the afpub file please https://drive.google.com/file/d/1T1XY6vRu9Ke0k-hFpFU_F7qC4QE54VHF/view?usp=sharing Here you go... Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 5, 2021 Staff Share Posted March 5, 2021 It exports for me (although I havent linked up all the images) - could disk space be an issue something this big can take up a lot of temporary space? Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 On 3/5/2021 at 4:14 PM, Pauls said: It exports for me (although I havent linked up all the images) - could disk space be an issue something this big can take up a lot of temporary space? I have 30 gb of free space in c:// I also have 16 gb of ram. Processor if i3-9100F. Is 30gb not enough? Maybe trying to export with the linked images causes the problem? (that's why I posted the package file originally...). Thanks, Paul Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 I managed to export using the package images too - Can you try the following and upload the pdflib.txt file For Windows: Create a folder called temp on the root of your C:\ drive so you have folder at C:\Temp\ Run PDFLibLogging.reg - this will create a registry entry that enables logging for PDF Export Run Affinity and export to PDF and then click OK to accept the error message. Go to C:\Temp\ and send the newly created PDFlib.txt file to the support team as requested Now run PDFLibLoggingRemove.reg to return your settings back to normal PDFLibLoggingRemove.reg 160 B PDFLibLogging.reg 296 B · 62 downloads Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 50 minutes ago, Pauls said: I managed to export using the package images too - Can you try the following and upload the pdflib.txt file For Windows: Create a folder called temp on the root of your C:\ drive so you have folder at C:\Temp\ Run PDFLibLogging.reg - this will create a registry entry that enables logging for PDF Export Run Affinity and export to PDF and then click OK to accept the error message. Go to C:\Temp\ and send the newly created PDFlib.txt file to the support team as requested Now run PDFLibLoggingRemove.reg to return your settings back to normal PDFLibLoggingRemove.reg 160 B 160 B · 55 downloads PDFLibLogging.regUnavailable Attached. It crashed before I could start exporting (it was saying calculating size). pdflib.log Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 no obvious errors in the log - if it crashed there should be a crash report in the following folder %appdata%\Affinity\Publisher\1.0\CrashReports\reports. ( e.g. C:\Users\Pauls\AppData\Roaming\Affinity\Publisher\1.0\CrashReports\reports) If you could upload the most recent one I can look at that Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 Hi Please see the attached file 56971d1c-94f3-47dd-9575-2ffb2e26827b.dmp Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 I'm suspecting it's related to a PDF probably the one on page 9 or 10. Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 10 minutes ago, Pauls said: I'm suspecting it's related to a PDF probably the one on page 9 or 10. Tried deleting both page 9 and 10. Here's the dump file. Once again crashed on calculating. Any idea why you were able to export all pages? 0bf6f1d3-0464-446f-a3cc-c2191b7ee025.dmp Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 Similar issue - maybe try deleting all pages with PDF's on them. As to why I can get it to work can be down to just having different systems. Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 54 minutes ago, Pauls said: Similar issue - maybe try deleting all pages with PDF's on them. As to why I can get it to work can be down to just having different systems. Hi, I've deleted the embedded pdfs. Still crashing on calculating. What specs are you exporting on? I'd expect my 16gb ram to be enough but maybe not... Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 1 hour ago, Pauls said: Similar issue - maybe try deleting all pages with PDF's on them. As to why I can get it to work can be down to just having different systems. Hi actually, we have a file that I successfully exported in Dec 2020. I recently updated affinity publisher and opened that file and even that is no longer exporting. I think it's an issue with the new version of the publisher. Is there any way to open this file in an older version of publisher? Currently it throws me an error - 'your file is from a newer version' (something like that). Any way to avoid that? Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 no there's no way to do it other than use a backup. I have 16GB ram but a lot more free disk space (240gb) Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 8, 2021 Staff Share Posted March 8, 2021 as an experiment could you try opening the package and relinking the images. I would be interested to know if the file would then export for you Quote Link to comment Share on other sites More sharing options...
Paul@SSD Posted March 8, 2021 Share Posted March 8, 2021 10 minutes ago, Pauls said: as an experiment could you try opening the package and relinking the images. I would be interested to know if the file would then export for you we've done this last week relinking all the images . Quote Link to comment Share on other sites More sharing options...
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