Country Lass Posted February 23, 2021 Share Posted February 23, 2021 I have just downloaded the update of 1.9 Affinity Photo and each time I am trying to edit photographs the program just closes itself down. Please advise? Quote Link to comment Share on other sites More sharing options...
firstdefence Posted February 23, 2021 Share Posted February 23, 2021 @Country Lass Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 28 minutes ago, firstdefence said: @Country Lass Can anyone help on this? Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 23, 2021 Share Posted February 23, 2021 How far does it get? Can you open the program or does it crash before you can use it? Can you open the program but it crashes when you try to File > Open a file? Also are you using Windows or a Mac? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 So, I am using Windows and up until the recent update of 1.9 everything was fine. The program loads ok but when using certain filters eg depth of field filter in particular, I get so far then the program just shuts down Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 23, 2021 Share Posted February 23, 2021 Go into Edit > Preferences > Performance and deselect Hardware acceleration (at the bottom of the screen) if currently selected So, we can first eliminate that as the cause Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 That icon was ticked so I have unticked that now Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 23, 2021 Share Posted February 23, 2021 Let us know how it goes, so we can advise on the next step Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 It asked me to restart which I have done and so just trying it now. Can you explain what it is that deselecting this does? Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 23, 2021 Share Posted February 23, 2021 Hardware Acceleration is a new feature in 1.9.0 which is designed to speed up some graphic intensive operations by using the GPU in your graphics card Since it is a new feature it's impossible to test it for every graphics card on the market and some have been causing crashes A lot of the crashes have now been fixed and the next release 1.9.1 (due this week) will incorporate those fixes Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 I apologise as I am not very up on technical things! So, just so I am clear (and since deselecting this seems to have fixed my current problem with the crashing) when I download the next update will I have to select the hardware acceleration box again or just leave it alone as it is now as deselected? Quote Link to comment Share on other sites More sharing options...
lepr Posted February 23, 2021 Share Posted February 23, 2021 22 minutes ago, Country Lass said: I apologise as I am not very up on technical things! So, just so I am clear (and since deselecting this seems to have fixed my current problem with the crashing) when I download the next update will I have to select the hardware acceleration box again or just leave it alone as it is now as deselected? When you've installed the update, try using the app with hardware acceleration enabled because that can greatly improve the performance of the app, especially with filters. Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 23, 2021 Share Posted February 23, 2021 29 minutes ago, Country Lass said: I apologise as I am not very up on technical things! So, just so I am clear (and since deselecting this seems to have fixed my current problem with the crashing) when I download the next update will I have to select the hardware acceleration box again or just leave it alone as it is now as deselected? With the 1.9.1 update some graphic cards will now be detected as not (currently) being able to use Hardware Acceleration and the software will prevent you from selecting this option if you have one of those cards. If you are able to select the option you should do so and see how it goes with the new update. In theory your computer will always run faster with this option selected If, once upgraded, reselecting the option causes your computer to start crashing again you should report it again so the Devs can look deeper into your specific configuration and work on a fix for the next release (or beta) Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Country Lass Posted February 23, 2021 Author Share Posted February 23, 2021 Thank you so very much for all your help I really appreciate your swift response. Quote Link to comment Share on other sites More sharing options...
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