Can't re-validate my 90 days trial key after a windows 10 update

[Ghost-Order]

I installed designer, photo and publisher 3 days ago and I was enjoying it. Today Windows 10 had a long update and after that the affinity apps required me to introduce the validation key again, but they keys I receive in my email are not working, I double checked if my email was wrong but no, both my email and key are the right ones but the app says me: "The details you entered are not valid. Please ensure your email address / organization name and product key match precisely the details you have been given".

Reinstalling the apps didn't fix it. Just in case I tried to register again my email for the 90 days promotion but of course it didn't work, what can I do? I really was enjoying the apps.

I guess in the meantime I can use the per default 10 days trial, but if I do that can I still back to use the 90 days keys when this issue (hopefully) gets fixed?

Edited February 21, 2021 by Ghost-Order

[walt.farrell]

Welcome to the Serif Affinity forums.

The product keys for the 90-day trial are valid for one use per application. And I don't see how a Windows 10 update would affect the use of the trial applications. That's definitely strange.

My only suggestion is to use a different email address to re-register for the 90-day trial.

[Callum]

On 2/21/2021 at 4:59 PM, Ghost-Order said:

I installed designer, photo and publisher 3 days ago and I was enjoying it. Today Windows 10 had a long update and after that the affinity apps required me to introduce the validation key again, but they keys I receive in my email are not working, I double checked if my email was wrong but no, both my email and key are the right ones but the app says me: "The details you entered are not valid. Please ensure your email address / organization name and product key match precisely the details you have been given".

Reinstalling the apps didn't fix it. Just in case I tried to register again my email for the 90 days promotion but of course it didn't work, what can I do? I really was enjoying the apps.

I guess in the meantime I can use the per default 10 days trial, but if I do that can I still back to use the 90 days keys when this issue (hopefully) gets fixed?

On the validation screen if you hit Back and then Continue with trail how many days does it say are left?