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1.9.0.932 crashes while using GPU render


Jan Barta

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Hello,

I am having an issue with affinity photo crashing (the application just closes without any warning and leaves no error message). it is the version 1.9.0.932 and also I tred to use the new beta (https://forum.affinity.serif.com/index.php?/topic/135203-affinity-photo-windows-customer-beta-191963/). It crashes while performing actions (not always, but very often 3 times in a minute) such as loading files, selecting mask, panning a photo I would say at any action. I am using windows 10, GPU GTX1080, CPU i7-4770k. Also the GPU has the latest drivers (before I didn't, yet the issue is still present) and the windows as well. Now, when I switched the rendered option to CPU, it seems the crashing doesn't occour. Is the any way to read the error (if there is any kept) or how to identify the cause of this? Please, can you help me?

Thank you in advanced,

Jan

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Hi and welcome!

If it also happens with the latest Win 1.9.1.963 beta, see ...

... and then for Win Photo take a look here ...

Quote

Press the Windows Key + R to launch the Run dialog and enter the relevant app path:

%AppData%\Affinity\Photo\1.0\CrashReports

See also:

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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You can make a posting in the "Photo Bugs found on Windows" forum section, so the devs can take a look at your crash dump files in order to determine the cause here. - Since GPU caps didn't crashed and showed the OpenCL related data, your installed OpenCL driver seems to be ok, otherwise the tool would probably crash too. - As I'm on a Mac and not on Win, I can't really take a look here in your Win memory dump files.

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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After some tryouts with some tools under MacOS though, a stacktrace for your Win dmp files tells here the following so far ...

Quote

Operating system: Windows NT
                  10.0.19041 804
CPU: amd64
     family 6 model 60 stepping 3
     8 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_STACK_OVERFLOW
Crash address: 0x7ffbaeedafc8
Process uptime: 209 seconds

Thread 99 (crashed)
 0  nvwgf2umx.dll + 0x162afc8

    rax = 0x0000000000003330   rdx = 0x000001e9ad3db3a8
    rcx = 0x000001e9ad3e2540   rbx = 0x000001e9ad3db3a8
    rsi = 0x0000000000000038   rdi = 0x000001e9ad3db3a8
    rbp = 0x000000a80b059880   rsp = 0x000000a80b05ca98
     r8 = 0x0000000000000000    r9 = 0x000001e9ad3ff160
    r10 = 0x000000a80b059000   r11 = 0x000000a80b059000
    r12 = 0x000001e9ad521780   r13 = 0x000001e9ad3d0298
    r14 = 0x000001e9ad3f2520   r15 = 0x000000a80b05db70
    rip = 0x00007ffbaeedafc8
    Found by: given as instruction pointer in context
 1  nvwgf2umx.dll + 0x8cd318
    rsp = 0x000000a80b05cab0   rip = 0x00007ffbae17d318
    Found by: stack scanning
 2  nvwgf2umx.dll + 0xa42138
    rsp = 0x000000a80b05cad0   rip = 0x00007ffbae2f2138
    Found by: stack scanning
 3  nvwgf2umx.dll + 0x1db1900
    rsp = 0x000000a80b05caf0   rip = 0x00007ffbaf661900
    Found by: stack scanning
 4  nvwgf2umx.dll + 0x1932f80
    rsp = 0x000000a80b05cb00   rip = 0x00007ffbaf1e2f80
    Found by: stack scanning
 5  nvwgf2umx.dll + 0x1db28d8
    rsp = 0x000000a80b05cb28   rip = 0x00007ffbaf6628d8
    Found by: stack scanning
 6  nvwgf2umx.dll + 0x81993d
    rsp = 0x000000a80b05cb30   rip = 0x00007ffbae0c993d
    Found by: stack scanning
 7  nvwgf2umx.dll + 0x338400
    rsp = 0x000000a80b05cc00   rip = 0x00007ffbadbe8400
    Found by: stack scanning
 8  0x7ffbad8b0000
    rsp = 0x000000a80b05cc10   rip = 0x00007ffbad8b0000
    Found by: stack scanning
 9  nvwgf2umx.dll + 0x871878
    rsp = 0x000000a80b05cd20   rip = 0x00007ffbae121878
    Found by: stack scanning

Quote

Operating system: Windows NT
                  10.0.19041 804
CPU: amd64
     family 6 model 60 stepping 3
     8 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_STACK_OVERFLOW
Crash address: 0x7ffbaeedafc8
Process uptime: 35 seconds

Thread 107 (crashed)
 0  nvwgf2umx.dll + 0x162afc8

    rax = 0x0000000000003330   rdx = 0x000001dc0a4bb360
    rcx = 0x000001dc0a4c2540   rbx = 0x000001dc0a4bb360
    rsi = 0x0000000000000038   rdi = 0x000001dc0a4bb360
    rbp = 0x00000034a5e59ae0   rsp = 0x00000034a5e5ccf8
     r8 = 0x0000000000000000    r9 = 0x000001dc0a4df6a0
    r10 = 0x00000034a5e59000   r11 = 0x00000034a5e59000
    r12 = 0x000001dc0a4a1180   r13 = 0x000001dc0a4b0298
    r14 = 0x000001dc0a4d2520   r15 = 0x00000034a5e5ddd0
    rip = 0x00007ffbaeedafc8
    Found by: given as instruction pointer in context
 1  nvwgf2umx.dll + 0x8cd318
    rsp = 0x00000034a5e5cd10   rip = 0x00007ffbae17d318
    Found by: stack scanning
 2  nvwgf2umx.dll + 0xa42138
    rsp = 0x00000034a5e5cd30   rip = 0x00007ffbae2f2138
    Found by: stack scanning
 3  nvwgf2umx.dll + 0x1932f80
    rsp = 0x00000034a5e5cd60   rip = 0x00007ffbaf1e2f80
    Found by: stack scanning
 4  nvwgf2umx.dll + 0x1db28d8
    rsp = 0x00000034a5e5cd88   rip = 0x00007ffbaf6628d8
    Found by: stack scanning
 5  nvwgf2umx.dll + 0x81993d
    rsp = 0x00000034a5e5cd90   rip = 0x00007ffbae0c993d
    Found by: stack scanning

 

... where nvwgf2umx.dll seems to be a NVidia driver version!

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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Try a different Nvidia GTX1080 GPU driver, but first completly uninstall the actual installed one, afterwards freshly install another one (a newer version if available, otherwise some older version). - The point is, you have to try out which one works Ok here and doesn't produce crashes in conjunction with APh then!

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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This crash dump tells the same as before ...

Quote

Operating system: Windows NT
                  10.0.19041 804
CPU: amd64
     family 6 model 60 stepping 3
     8 CPUs

GPU: UNKNOWN

Crash reason:  EXCEPTION_STACK_OVERFLOW
Crash address: 0x7ffbe8a3afc8

Process uptime: 46 seconds

Thread 108 (crashed)
 0  nvwgf2umx.dll + 0x162afc8

    rax = 0x0000000000003330   rdx = 0x0000024e08ebb360
    rcx = 0x0000024e08ec2540   rbx = 0x0000024e08ebb360
    rsi = 0x0000000000000038   rdi = 0x0000024e08ebb360
    rbp = 0x0000005228b19620   rsp = 0x0000005228b1c838
     r8 = 0x0000000000000000    r9 = 0x0000024e08ee2f40
    r10 = 0x0000005228b19000   r11 = 0x0000005228b19000
    r12 = 0x0000024e06ab1180   r13 = 0x0000024e08eb0298
    r14 = 0x0000024e08ed2520   r15 = 0x0000005228b1d910
    rip = 0x00007ffbe8a3afc8
    Found by: given as instruction pointer in context
 1  nvwgf2umx.dll + 0x8cd318
    rsp = 0x0000005228b1c850   rip = 0x00007ffbe7cdd318
    Found by: stack scanning
 2  nvwgf2umx.dll + 0xa42138
    rsp = 0x0000005228b1c870   rip = 0x00007ffbe7e52138
    Found by: stack scanning
 3  nvwgf2umx.dll + 0x1932f80
    rsp = 0x0000005228b1c8a0   rip = 0x00007ffbe8d42f80
    Found by: stack scanning
 4  nvwgf2umx.dll + 0x1db28d8
    rsp = 0x0000005228b1c8c8   rip = 0x00007ffbe91c28d8
    Found by: stack scanning
 5  nvwgf2umx.dll + 0x81993d
    rsp = 0x0000005228b1c8d0   rip = 0x00007ffbe7c2993d
    Found by: stack scanning

See also related this thread here ...

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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11 hours ago, Jan Barta said:

Also, I tried the newest beta with no luck :(

d29e57fe-5f23-4de6-a213-9314d18d78f3.dmp 4.37 MB · 2 downloads

Thanks for the crash reports @Jan Barta. We've identified that the cause of your crash is Capture One (and it's Windows Explorer Integration). This is a known problem with Capture One apparently - https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration

Unfortunately Capture One is causing a crash in the NVIDIA driver (and the Affinity applications are being caught in the middle). Would you be able to zip up the contents of the following folder, so we can make a report for Capture One to investigate?

C:\Program Files\Capture One\Capture One 21\WIC\WIC64

 

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OK, I followed this: https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration

And it seems to have worked. I did ''You need to rename the file in the path 😄 \ Program Files \ Capture One \ Capture One 20 \ WIC \ WIC64
P1.WIC.NativeComWrapper.dll to the name P1.WIC.NativeComWrapper.old''

Working both on 1.8.5 and 1.9.1. 

 

Thank you for help. :)

 

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On 2/25/2021 at 7:38 PM, Jan Barta said:

OK, I followed this: https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration

And it seems to have worked. I did ''You need to rename the file in the path 😄 \ Program Files \ Capture One \ Capture One 20 \ WIC \ WIC64
P1.WIC.NativeComWrapper.dll to the name P1.WIC.NativeComWrapper.old''

Working both on 1.8.5 and 1.9.1. 

 

Thank you for help. :)

 

This worked for me too. Do you know what that dll does? Is it just the explorer integration or any other Capture one functionality is effected?

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