umicka Posted February 19, 2021 Share Posted February 19, 2021 I just paid for affinity photo in app store, but it does not download it to my computer, which is a Macbook air. I have tried to Restart the computer / emptied space / closed / opened the app store. but still does not work! What should I do? There is this grey circle turning but in the end it stops. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 19, 2021 Share Posted February 19, 2021 Welcome to the Serif Affinity forums. Sorry to hear you're having this problem. I would try logging out of the App Store and logging in again. But if that doesn't help, I would contact the Support team for the Mac App Store. You've purchased from them and they're the ones responsible for getting the software downloaded to your machine. Callum 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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