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paid but can't download affinity PHOTO to macbook


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I just paid for affinity photo in app store, but it does not download it to my computer, which is a Macbook air. 

I have tried to Restart the computer / emptied space / closed / opened the app store. but still does not work! 

What should I do? There is this grey circle turning but in the end it stops.

 

1046124025_Screenshot2021-02-19at15_46_37.png.880f12ba02955e8f932dcfe915457e90.png

Screenshot 2021-02-19 at 15.46.03.png

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Welcome to the Serif Affinity forums.

Sorry to hear you're having this problem.

I would try logging out of the App Store and logging in again.

But if that doesn't help, I would contact the Support team for the Mac App Store. You've purchased from them and they're the ones responsible for getting the software downloaded to your machine.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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