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'Unsupported Machine Configuration' but I seem to match the requirements


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Good to see the support for GPU in v1.9.

I’m running an (Intel Core i7-9700 CPU @ 3.00GHz) with - 16GB RAM. I’m on Windows 10.0.19042 Pro, running a NVIDIA Quadro K620 (2GB). (I’m aware it’s an old card, but it’s the only one I’ve got! :). I’m running the latest drivers for all.

I seem to match v1.9's need for GPU support - As I understand it, the K620 has the required Maxwell Architecture - but when trying to turn on Hardware Acceleration, Affinity Photo reports “Unsupported Machine Configuration”

Is the card not supported? Am I missing something else needed?

Given the relatively high power of the CPU and age/low power of the GPU is it even worth bothering with?

Thanks in advance for the help.


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Welcome to the Affinity forums @powcom!

As you already say, your graphics card seems to be old and does not meet the technical requirements. But you are right, the text should be written else like "Although your Windows version meets our requirements, your graphic card unfortunately does not".

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 8 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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@powcom

Welcome to the Serif Affinity forums :) 

The OpenCL implementation on some older cards is not any faster than running without hardware acceleration. It has been disabled for those cards where customers would complain the software was running slower than 1.8.5, so although technically capable we do not allow it to be turned on as you would not benefit. 1.9.0 without hardware acceleration is the same speed as 1.8.5 as it's going through the same codepath 

Patrick Connor
Serif Europe Ltd

There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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  • 3 weeks later...
16 minutes ago, Coirt said:

I've a 750 Ti which does support DirectX 12.0 and will not work.

And what version of Windows? 

Also, Mark said Direct3D feature level 12, not DirectX 12.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1065 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1065 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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5 minutes ago, walt.farrell said:

And what version of Windows? 

Also, Mark said Direct3D feature level 12, not DirectX 12.

Direct feature and DirectX are the same thing. It is called DirectX because it sounds cooler. I'm on the may 2020 update.

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13 hours ago, Coirt said:

https://en.wikipedia.org/wiki/DirectX

DirectX and Direct3D are used interchangeably. DirectX 11.2 is DirectX 12 ready. DirectX is the API it has nothing to do with your GPU the DirectX version of a GPU indicates that the hardware was built for n version of the API.

What does dxdiag say for your GPU, specifically the Display tab of the report?

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1065 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1065 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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Thanks. As Mark mentioned above, you need a card capable of Direct3D Feature Level 12.0 or higher. You card is limited to Feature Level 11.0, and therefore doesn't qualify.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1065 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1065 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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