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Willem Pirquin

Affinity not working since upgrade to El Capitan

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Hello,

 

This morning I upgraded my MBPretina (Mid 2012) to the official release version of El Capitan and now bot Affinity Photo and Designer stopped both working. When I try to boot them I get this message:

 

post-7814-0-60016300-1443692089_thumb.png

 

What I tried so far:

 

• Reinstalling both Photo and Designer from the MAS

• Resetting the apps by CTRL-click-opening them and resetting all userdata

 

It seems that this is not a common problem since I seem to be the only one with this problem. Any tips or ideas how I can solve this? I'll be glad to give you more info if needed.

Thanks,

Willem

 

 

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Hi Willem

Thanks for posting on the forums :)

Just as a test, ​I would suggest installing the Beta versions, let me know if this is any better for you. 

The Photo beta can be found here and Designer here

Jack

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The crash reports seem to suggest this is a problem validating the data in one of your fonts... Do you have any specific additional fonts installed? Does Font Book report any problems with any of your fonts?

 

Thanks in advance,

Matt

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Hey MattP,

Thanks for looking into it! I can't find any problems in Font Book, but I use FontExplorer Pro as font manager:

 

http://www.fontexplorerx.com

 

I cleared all font caches with fontexplorer, but nu luck.

Can Fontexplorer be the cause of the problem? I can try to uninstall, but that would mean I'd loose a lot of my font organisation. But I 'll try if you think this might cause the problem.

 

Thanks for your advice,

 

Willem

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Hey MattP,

 

Extra update: I tried disabling all non-system-fonts in Fontexplorer Pro and everything works fine again, so there is a font that's not playing nicely with Affinity.

Thanks for pointing me in the right direction!

 

All the best,

Willem

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No problems, Willem :)  I'm glad you're at least able to try to problem-find this one  - I'm just sorry I can't tell you which one is the culprit... Please let us know how you get on with this - I'd be very interested to know which font(s) cause the problem!

 

Thanks again,

Matt

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Hy Matt,

 

I hope I can discover which font caused the problem, but I'm afraid we might never know :)

It's just suspicious it happened right after the update to El Capitan. Maybe the new system font has something to do with it? Or the font-permission-things changed in the new OSx? What is the font used in Affinity? Maybe I have a different version of that font activated (I know this used to cause a crash in After Effects years ago).

 

All the best from Belgium,

Willem

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Hi Matt

     I Was Having the Same problem with Designer and Photo and turned out to be a font issue for me as well. It also helped me resolve a issue with several other programs that I haven't been able to open for months.

So I wanted to Say THANKS

PaulB ;)

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