Willem Pirquin Posted October 1, 2015 Share Posted October 1, 2015 Hello, This morning I upgraded my MBPretina (Mid 2012) to the official release version of El Capitan and now bot Affinity Photo and Designer stopped both working. When I try to boot them I get this message: What I tried so far: • Reinstalling both Photo and Designer from the MAS • Resetting the apps by CTRL-click-opening them and resetting all userdata It seems that this is not a common problem since I seem to be the only one with this problem. Any tips or ideas how I can solve this? I'll be glad to give you more info if needed. Thanks, Willem Quote Link to comment Share on other sites More sharing options...
JFisher Posted October 1, 2015 Share Posted October 1, 2015 Hi WillemThanks for posting on the forums :)Just as a test, I would suggest installing the Beta versions, let me know if this is any better for you. The Photo beta can be found here and Designer hereJack Callum 1 Quote Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 1, 2015 Author Share Posted October 1, 2015 Hi Jack, Thanks for your quick reply. I downloaded beta's, but the problem persists (and looks exactly the same...) Any other ideas? Willem Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 1, 2015 Staff Share Posted October 1, 2015 Hi Willem Pirquin, Welcome to Affinity Forums :) Can you attach the report file here please? Thanks. Leigh 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 1, 2015 Author Share Posted October 1, 2015 Hi MEB, These are the crashreports for both Designer and Photo: Crashreport_designer.rtf Crashreport_photo.rtf Hope you can use them! All the best, Willem Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted October 1, 2015 Staff Share Posted October 1, 2015 Thanks for the files Willem. I'm logging this to be looked at. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Staff MattP Posted October 1, 2015 Staff Share Posted October 1, 2015 The crash reports seem to suggest this is a problem validating the data in one of your fonts... Do you have any specific additional fonts installed? Does Font Book report any problems with any of your fonts? Thanks in advance, Matt Leigh 1 Quote Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 1, 2015 Author Share Posted October 1, 2015 Hey MattP, Thanks for looking into it! I can't find any problems in Font Book, but I use FontExplorer Pro as font manager: http://www.fontexplorerx.com I cleared all font caches with fontexplorer, but nu luck. Can Fontexplorer be the cause of the problem? I can try to uninstall, but that would mean I'd loose a lot of my font organisation. But I 'll try if you think this might cause the problem. Thanks for your advice, Willem Quote Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 1, 2015 Author Share Posted October 1, 2015 Hey MattP, Extra update: I tried disabling all non-system-fonts in Fontexplorer Pro and everything works fine again, so there is a font that's not playing nicely with Affinity. Thanks for pointing me in the right direction! All the best, Willem Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff MattP Posted October 1, 2015 Staff Share Posted October 1, 2015 No problems, Willem :) I'm glad you're at least able to try to problem-find this one - I'm just sorry I can't tell you which one is the culprit... Please let us know how you get on with this - I'd be very interested to know which font(s) cause the problem! Thanks again, Matt Quote Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 2, 2015 Author Share Posted October 2, 2015 Hy Matt, I hope I can discover which font caused the problem, but I'm afraid we might never know :) It's just suspicious it happened right after the update to El Capitan. Maybe the new system font has something to do with it? Or the font-permission-things changed in the new OSx? What is the font used in Affinity? Maybe I have a different version of that font activated (I know this used to cause a crash in After Effects years ago). All the best from Belgium, Willem Quote Link to comment Share on other sites More sharing options...
PaulB Posted October 3, 2015 Share Posted October 3, 2015 Hi Matt I Was Having the Same problem with Designer and Photo and turned out to be a font issue for me as well. It also helped me resolve a issue with several other programs that I haven't been able to open for months. So I wanted to Say THANKS PaulB ;) Quote Link to comment Share on other sites More sharing options...
Willem Pirquin Posted October 6, 2015 Author Share Posted October 6, 2015 Hey PaulB, Maybe we can compare our fontlibraries to find the culprit :D. Glad to hear that my problem solved someone else's! Quote Link to comment Share on other sites More sharing options...
tinoperez Posted October 6, 2015 Share Posted October 6, 2015 I updated the Mac OS yesterday and both Photo and Designer works right. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.