Samuel García Posted February 18, 2021 Share Posted February 18, 2021 (edited) Hello! It seems that the "My account" ("Mi Cuenta" in Spanish) window is not available inside my purchased Designer and Publisher apps, don't know why. I wanted to register my products so I could install the extra templates that came with my purchase of Publisher. I read in the instructions that the installation should be done through "My Account" inside the app, but I am unable to open it. How can I access it, why is this? Thanks a lot! Samuel Edited February 19, 2021 by Samuel García Quote Link to comment Share on other sites More sharing options...
Samuel García Posted February 19, 2021 Author Share Posted February 19, 2021 Sorry, I meant "account" on the title! haha, my fingers Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 19, 2021 Share Posted February 19, 2021 What version of MacOS are you running? That function is only available for Sierra or higher. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
emmrecs01 Posted February 19, 2021 Share Posted February 19, 2021 @Samuel García "My Account" link is under the Help menu, I think. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
walt.farrell Posted February 19, 2021 Share Posted February 19, 2021 2 hours ago, emmrecs01 said: "My Account" link is under the Help menu, I think. It's showing under his Affinity Publisher menu item, which makes sense on MacOS, I think. But it's grayed out, which implies too low a level of MacOS for it to be supported. Yes, it's under Help on Windows. emmrecs01 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 19, 2021 Staff Share Posted February 19, 2021 @Samuel García Welcome to the Serif Affinity forums If your OS is incompatible with this feature (which it seems to be) you can contact Affinity@Serif.com and they can give you another way to access the registration content in your situation. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Samuel García Posted February 19, 2021 Author Share Posted February 19, 2021 Hi everyone! I am so thankful and impressed with your quick replies, really appreciate it I am running El Capitan so I think that's why. I haven't updated it to Sierra or higher because it is a 2011 IMac which is functioning fairly well with El Capitan and sometimes system updates have ruined stuff. Is there any way I can register my purchases and install templates, brushes, effects, etc running on El Capitan? Or should I just try to go for Sierra and optimize my computer so I can use this feature? "My Account" would be important for me in case it is the only way for registering and installing this content. Thanks a lot, Samuel Quote Link to comment Share on other sites More sharing options...
Samuel García Posted February 19, 2021 Author Share Posted February 19, 2021 This is my OS version Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 19, 2021 Staff Share Posted February 19, 2021 6 minutes ago, Samuel García said: "My Account" would be important for me in case it is the only way for registering and installing this content. As I said you will not be able to use this feature on that OS, but you can get the content by contacting Affinity@Serif.com . Explain to them what OS you have and they will provide an alternative way to claim it. Then download and installing it manually (instructions are included). The My account is convenient, but it is not the only way to access store content. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Samuel García Posted February 19, 2021 Author Share Posted February 19, 2021 Just now, Patrick Connor said: As I said you will not be able to use this feature on that OS, but you can get the content by contacting Affinity@Serif.com and downloading and installing it manually (instructions are included). The My account is convenient, but it is not the only way to access store content. Okay! Thanks a lot Quote Link to comment Share on other sites More sharing options...
richdb1969 Posted February 26, 2021 Share Posted February 26, 2021 On 2/19/2021 at 5:29 PM, Samuel García said: Okay! Thanks a lot Go to the website of Affinity and over there login with your account. And then on the right top by your account you see the option "Downloads and product keys". Over here you can get the content. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 26, 2021 Staff Share Posted February 26, 2021 @richdb1969 Welcome to the Serif Affinity forums You are correct for 98% of users, but when a user has too early a version of macOS they cannot register their application and "claim" the "1.9 registration content" to download (so it is not there in their account where you described). Those 2% of users (a guess not precise) who are on older macOSs can email Serif who have an alternative mechanism for claiming the content Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
p_mac Posted February 26, 2021 Share Posted February 26, 2021 Is there anyway that brushes etc purchased from the contributors of brushes etc within the affinity store that are purchased from these same contributors but outside of your affinity store could somehow be incorporated into our individual accounts? It then becomes much easier to download them with each update. Or perhaps have an ability to do a mass download. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 26, 2021 Staff Share Posted February 26, 2021 10 minutes ago, p_mac said: Is there anyway that brushes etc purchased from the contributors of brushes etc within the affinity store that are purchased from these same contributors but outside of your affinity store could somehow be incorporated into our individual accounts? It then becomes much easier to download them with each update. Or perhaps have an ability to do a mass download. No, and this thread is not the right place for this discussion Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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