cnshenj Posted February 18, 2021 Share Posted February 18, 2021 1.8.x was working fine (don't remember what exact "x" was before updating). Updated to 1.9.0.932 today. Loaded a JPG file and only saw a transparent background, nothing else (see the attached screenshot). Tried other JPG files and RAW (Sony, ILCE-7M2) files, same issue. All the JPG files I tried can be loaded properly in other applications, such as the built-in Windows Paint. I suspected it would be related to hardware acceleration, so went to preferences and changed the renderer from Intel HD Graphics 630 to Radeon RX Vega M GL, still same issue. Then I turned off "Enable OpenCL compute acceleration" and restarted Affinity Photo, now all the files can be loaded properly. OS: Windows 10.0.19042.804, x64 Video cards: Intel HD Graphics 630, Radeon RX Vega M GL Please investigate. Thanks! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 23, 2021 Staff Share Posted February 23, 2021 Hi @cnshenj, Welcome to the forums and sorry for the delayed reply. Can you try running the latest beta and see if it's any better? https://forum.affinity.serif.com/index.php?/forum/34-photo-beta-on-windows/ Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 23, 2021 Share Posted February 23, 2021 @cnshenj, what driver version are you using? Is there a newer version available? Quote Link to comment Share on other sites More sharing options...
cnshenj Posted February 27, 2021 Author Share Posted February 27, 2021 Updated to Affinity Photo 1.9.1.979 and Intel DCH driver for Windows 10 27.20.100.9168 (latest). Still the same issue. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 27, 2021 Share Posted February 27, 2021 4 hours ago, cnshenj said: Updated to Affinity Photo 1.9.1.979 and Intel DCH driver for Windows 10 27.20.100.9168 (latest). Still the same issue. Is it all images you open? Or a specific image? Could you attach a sample image that we can try to replicate with? Quote Link to comment Share on other sites More sharing options...
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