DMullerDesign Posted February 17, 2021 Share Posted February 17, 2021 Hi, I can no longer export a file with the latest update. The program exits automatically at the dialog window of the export option. Is there a way I can rollback to an earlier, working, version please? Quote Link to comment Share on other sites More sharing options...
Septentrionis Posted February 18, 2021 Share Posted February 18, 2021 I reported the same issue last week. The problem seems to rest with linked or embedded images in files created prior to 1.9. Export seems to work in the latest beta (1.9.1.952) but I haven't found time to test it thoroughly. Because I had a deadline to meet I reverted to 1.8.6, which I knew worked: that and previous versions are available here. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 18, 2021 Staff Share Posted February 18, 2021 @DMullerDesign Is it possible for you to provide the crash report? Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 18, 2021 Author Share Posted February 18, 2021 In plain text, yes. Attached. I have tried copying and pasting all the elements into a new document. Same result. Crashes on export dialog. Every single time. AP-CrashReportFeb2021-DMuller.txt Is there not a way to rollback in the interim? I have jobs that need to get to the printers this week and clients needing work urgently next week also. Quote Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 18, 2021 Author Share Posted February 18, 2021 AP-CrashReportFeb2021-DMuller-2.txt This is the latest report from the file into which everything has been cut and pasted, with the same result. Quote Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 18, 2021 Author Share Posted February 18, 2021 2 hours ago, Septentrionis said: I reported the same issue last week. The problem seems to rest with linked or embedded images in files created prior to 1.9. Export seems to work in the latest beta (1.9.1.952) but I haven't found time to test it thoroughly. Because I had a deadline to meet I reverted to 1.8.6, which I knew worked: that and previous versions are available here. Thanks for this, I'm d/l ing the previous version now. Fingers crossed!! Quote Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 18, 2021 Author Share Posted February 18, 2021 Ahh.. that doesn't work either. The files created in 1.9.0 are not compatible with 1.8.6 - there's no option to save for a legacy version and you cannot have both versions running side-by-side. So I can;t cut and paste from the newer to the older. I can't save in the older format from the newer. The only option is to literally remake everything, again, from the start. Why do I upgrade? It's such a dumb thing to do but I fall for it every single time. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 18, 2021 Staff Share Posted February 18, 2021 Hi @DMullerDesign, The crash report indicates it's crashing in relation to a linked pdf file, I would have thought replacing the linked pdf files would have fixed it but that doesn't seem to have helped Can you upload the file here and i'll take a look If there's not many PDF's in the file you could break the links to them and see if that would prevent the crash. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 18, 2021 Author Share Posted February 18, 2021 Hi Jon, I can confirm that the problem appears to be the placed images (including the pdfs – it may have borked at the first pdf image it found and never got further). To fix I re-linked every image in the document and then corrected the sizes/ sclaing of each. The file export now works. It's only happening with files created from previous versions it seems. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 19, 2021 Staff Share Posted February 19, 2021 Thanks @DMullerDesign, we've had a couple of reports of this so are investigating it, but glad it's worked around for you Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Giulio M Posted February 22, 2021 Share Posted February 22, 2021 I have the same crash withh Publisher, I'm on Mac OS 10.14.6, and Publisher crashes everytime I try to export Quote Link to comment Share on other sites More sharing options...
DMullerDesign Posted February 22, 2021 Author Share Posted February 22, 2021 1 hour ago, Giulio M said: I have the same crash withh Publisher, I'm on Mac OS 10.14.6, and Publisher crashes everytime I try to export It's the images in your document, re-link or re-import (you'll have to resize and reposition as a minimum), but that fixed the issue for me. Giulio M 1 Quote Link to comment Share on other sites More sharing options...
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