TG2008 Posted February 15, 2021 Share Posted February 15, 2021 Mac OS 10.15.7. Publisher 1.9.0 (Affinity store version) I recently updated Publisher to 1.9. When I try to open recent files, I am either getting one of 2 errors: 1) A message stating that the file failed to lad. The document appears to be corrupted. The document must now be closed. 2) The file partially loads and Affinity publisher crashes. I have restarted my machine several times and the app will not allow me to work with any previous files. The files are large (200-273 MB) but I didn't have any issues working with these files prior to installing the Affinity Publisher update. I can provide a crash log if that helps. Thanks, Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 16, 2021 Staff Share Posted February 16, 2021 @TG2008 Welcome to the forums, I've split this into it's own thread. Can you try in the latest beta here and let me know if either files load for you there, if they don't can you upload them here and I'll take a look Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
TG2008 Posted February 17, 2021 Author Share Posted February 17, 2021 I downloaded the beta version and the files loaded but crashed shortly after opening. I uploaded a problem report to the link provided. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 17, 2021 Staff Share Posted February 17, 2021 @TG2008 Can you upload the file in question to the above link? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
TG2008 Posted February 17, 2021 Author Share Posted February 17, 2021 I tested the issues on some smaller files and am having the same issue. I uploaded one of the smaller files to link provided. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 18, 2021 Staff Share Posted February 18, 2021 Thanks, I've logged this for some further investigation Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Agarcia Posted February 19, 2021 Share Posted February 19, 2021 Similar situation in my case, crashes instantly at start, I have upgrade recently to 1.9 in Mac Sierra and Catalina; however in both systems, yesterday and today, I have opened them ramdomly. Yesterday with the software opened, just dragging the file on it, and today, with the software opened again, but in this case I have to: first, open new file, second, from menu/file/open/...after several tries, I could succesfully worked. Even though the software has given me the message of "Missing Resource(s)", but they where all ok linked. Hope you will find the problem, thank you. Quote Link to comment Share on other sites More sharing options...
HarryW Posted February 19, 2021 Share Posted February 19, 2021 Roughly the same issue here. Mac Mini, OS 10.14.6, Publisher 1.9.0. I did the whole job in Publisher because it was trouble free until just now. No work done on file today, opened fine yesterday, now Publisher application crashes when I try to open it, so I can't even troubleshoot linked images or whatever. See attached error logs from last two attempts to open. I moved afp file from work drive to desktop and Publisher crashes when I click to open it from the finder, or try to open from with app. I'm downloading new beta 1.9.1.067. Help! On deadline to make repro PDF for printer. Crash error log.rtf Crash error log 2.rtf Quote Link to comment Share on other sites More sharing options...
Agarcia Posted February 19, 2021 Share Posted February 19, 2021 I forgot to mention that the file I am working on, was done from cero in version 1.9, and those crashes happened to me with the same file in two different computers and systems as I have written. Finally opened ramdomly. Quote Link to comment Share on other sites More sharing options...
HarryW Posted February 20, 2021 Share Posted February 20, 2021 Yesterday, I was able to open the problem file using Designer and was able to export as a PDF for the printer, but when I repeated the attempt this morning, Designer crashed, too! Mac Mini, OS 10.14.6, Publisher 1.9.0 and Publisher Beta 1.9.1. The file remains corrupted and I am still unable to open it in Publisher 1.9 or Publisher Beta 1.9.1. However, yesterday I tried opening it in Designer and I was successful enough to distill it to a PDF for the client. Apparently, there seems to be a way to work with such a problem file using the "Edit in Publisher" option, but when I tried it again this morning Designer crashed, too! I was able to open the file without resources (at least for now) with another Mac (MacBook Pro, OS 10.14.6), but the file still crashes on my studio computer (Mac Mini, OS 10.14.6), This is a serious problem and other than creating a huge collection of incremental contingency backups, I don't know how to deal with it. Pub Crash error log.rtf Pub Crash error log 2.rtf Designer crash.rtf Quote Link to comment Share on other sites More sharing options...
HarryW Posted February 21, 2021 Share Posted February 21, 2021 Update: After a lengthy process of elimination of fonts and linked images, I finally found that one linked image crashed Affinity Photo. When I removed the image so that Publisher couldn't find it, the file opened as usual. When I replaced it from the client's original email, Publisher opened. I suspect that the image had somehow become corrupted when converting it to B&W for print. Sorry for all the bad thoughts about Publisher, back in my good graces again. Quote Link to comment Share on other sites More sharing options...
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