Jump to content

Designer Crashes soon after opening

Recommended Posts

Windows 10 ver 20H2 Build 19042.804

Designer Crashes soon after opening. Previous ver 1.8 worked without crashing. Then I updated to ver 1.9 and immediately could not keep the application open. It is unusable now.

Here's the Event ID 1000 Application Error information.

Faulting application name: Designer.exe, version:, time stamp: 0x60188c9a
Faulting module name: jscript9.dll, version: 11.0.19041.746, time stamp: 0x31c888c5
Exception code: 0xc0000409
Fault offset: 0x000000000014d607
Faulting process id: 0x2b4
Faulting application start time: 0x01d70441e9747821
Faulting application path: C:\Program Files\Affinity\Designer\Designer.exe
Faulting module path: C:\Windows\System32\jscript9.dll
Report Id: 97ba8116-8744-4970-a6b3-aec1b92c7ce9
Faulting package full name: 
Faulting package-relative application ID: 

Share this post

Link to post
Share on other sites

There are two AffinitySetup folders with the same latest time and date 2/11/2021 4:46 PM. Both are empty.

In fact all AffinitySetup folders (8) going back to 8/12/2020 are completely empty. 0 bytes.

Share this post

Link to post
Share on other sites

If you're referring to the Designer welcome screen. I close it and attempt to work on a file. Then it just crashes after a few seconds.

I do not use Internet Explorer at all.

Share this post

Link to post
Share on other sites

This is now resolved. Working correctly.

Problem was having two graphics cards enabled at the same time. One had older drivers. Even after updating both cards drivers, there was a conflict that slowed all programs considerably. But, Designer did not crash after updating.

The final solution was to turn off the unused card. Now display speed is very much improved. 

Thank you for your assistance.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.