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Hello GerLab,

Does this happen with brushes you have loaded in yourself or can it also happen on the pre-installed brushes?

Can you make it crash again and then get the crash report for me please?

Affinity Store version - Go to %AppData%\Affinity\Photo\1.0\CrashReports\reports

Microsoft Store version - Go to %AppData%\Affinity\Photo\1.0 (Store)\CrashReports\reports

Beta - Go to %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports\reports

You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData%

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I'm not sure if that crash report relates to the issue you're having here.

I cannot reproduce this and I've spent a good 10 mins relentlessly clicking and dragging in the dialog.

Can you make sure that Windows is fully updated, including graphics drivers etc. and see if it crashes again as we really need a new crash report.

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Hi Cris


I made Photo crash it again but it don't makes the crash reports and I don't know why, (I was trying the whole week)
Could be an some option that is activated or deactivated?
Also Windows is updated, also the graphic drivers. 

 

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I suspect that it's to do with eitther the amount of brushes you have or a set of custom brushes either created or imported. I've had another go and I still cannot get any type of crash. I only have 3x packs of PS brushes installed along with the defaults.

Do you have Capture One installed? There's a crash related to that app and thumbnails.

Also, can you check to see of OpenCL is affecting this? Go to Preferences > Performance and disable OpenCL.

 

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Hi Chris, sorry for the late answer. Well I have like 29 brushpacks installed 😅, (Daub, Frankentoon and some of the Trailhead design) Could be this? It crashed again but Photo doesn't make the crash report.

Nope, I don't have Capture One. 

I checked the OpenCL but it also happens with or without it. 

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The only thing I could suggest (and it might take some time) is to make sure all brush packs are backed up if they aren't already, reset all the brushes and add each pack in one by one until you find the culprit. 

Even then, you might not be able to identify an offending pack. If all the packs were zipped up this is something me (QA) could work at doing for you.

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