qqq12 Posted February 15, 2021 Share Posted February 15, 2021 Hello there, My Affinity photo cannot use after updating. I open a file and it always crashes. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 15, 2021 Share Posted February 15, 2021 2 hours ago, qqq12 said: Hello there, My Affinity photo cannot use after updating. I open a file and it always crashes. Try uninstalling and reinstalling your graphics drivers, see if that helps. Chris B 1 Quote Link to comment Share on other sites More sharing options...
qqq12 Posted February 15, 2021 Author Share Posted February 15, 2021 7 hours ago, Mark Ingram said: Try uninstalling and reinstalling your graphics drivers, see if that helps. Hello, I have uninstalled and reinstalled it. It cannot use though. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 15, 2021 Share Posted February 15, 2021 3 hours ago, qqq12 said: Hello, I have uninstalled and reinstalled it. It cannot use though. Could you upload the log file from: %APPDATA%\Affinity\Photo\1.0\Log.txt And if you have any crash reports in: %APPDATA%\Affinity\Photo\1.0\CrashReports\reports Could you upload the latest ones please? Quote Link to comment Share on other sites More sharing options...
qqq12 Posted February 16, 2021 Author Share Posted February 16, 2021 19 hours ago, Mark Ingram said: Could you upload the log file from: %APPDATA%\Affinity\Photo\1.0\Log.txt And if you have any crash reports in: %APPDATA%\Affinity\Photo\1.0\CrashReports\reports Could you upload the latest ones please? Hello, I solved the problem! Thank you for your help : ) Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 16, 2021 Share Posted February 16, 2021 33 minutes ago, qqq12 said: Hello, I solved the problem! Thank you for your help : ) That's great, I'm glad it's working again - what was the problem? Quote Link to comment Share on other sites More sharing options...
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