didanrf Posted February 14, 2021 Share Posted February 14, 2021 Hi, im new using Affinity apps, and start my 90 trials. Im using Affinity Photo rn, install was fine, but the problem is when i make new document. the app suddenly closed first i installed it on my File Drive (D) it's force closed, then i tried installed it on C drive, and still force closed. Can someone help me? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 15, 2021 Staff Share Posted February 15, 2021 Hello didanrf, Welcome to the Affinity Forums. Would you kindly try installing the beta: https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/ It fixed a number of issues - if that fails, we can rule them out. Please grab a grab report (if the beta crashes) and attach it. They can be found here: Affinity Store version - Go to %AppData%\Affinity\Photo\1.0\CrashReports\reports Microsoft Store version - Go to %AppData%\Affinity\Photo\1.0 (Store)\CrashReports\reports Beta - Go to %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports\reports You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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