issue

[MilaDE]

Affinity photo is not responding so often. Almost every hour. What should I do? How to fix this problem? Thank you

[emmrecs01]

@MilaDE

Welcome to the Affinity forums.

Which OS?  Which version of APh are you running?  What action(s) trigger the "Not Responding" message, and do you actually see those words?  What are your computer specs?

So many questions, but, at the moment we know next to nothing about what is actually happening on your computer, apart from the fact, it seems to be not responding.

Jeff

[MilaDE]

Microsoft.  HP envy x360. new one, just purchased it a month ago. I have the latest version of APh. Just updated a few days ago.  

What action(s) trigger the "Not Responding" message, and do you actually see those words?----- any. It does not matter, just in the middle of doing something. 

Thank you, Jeff.

Mila

[Alfred]

2 minutes ago, MilaDE said:

Microsoft.

Windows 10, 8.1 or 7?

6 minutes ago, MilaDE said:

HP envy x360. new one, just purchased it a month ago.

AMD Ryzen? Intel Core i5, i7, or i9? How much installed RAM?

[MilaDE]

Windows 10. Intel core i5. RAM 8 GB

 

 

[Alfred]

Thanks. That should be powerful enough unless you’re working with lots of live filters or stitching very large panoramas.

[Roqoco]

7 hours ago, MilaDE said:

Affinity photo is not responding

Presumably this is the "not responding" message that Windows generates when an app is involved in a lenghy process. If the process does eventually finish the app will regain control, but if the process locks up entirely and never returns (give it a few minutes) then you need to go into task manager (ctrl alt del) and terminate the process.

If this is happening very frequently for short periods when performing simple tasks, it can be caused by your processor or memory being overloaded, so you should check what services and apps are also running and what the CPU and memory usage is. 8gb of RAM may be enough to run photo, but it isn't a lot for running several programs at once. Maybe the problem would be resolved if you gave your system a good clean up with something like ccleaner, also defrag hard disk, check for spyware, Check your startup file for unecessary garbage etc. 

 

[carl123]

13 hours ago, MilaDE said:

I have the latest version of APh. Just updated a few days ago

Hardware Acceleration is still a bit buggy

Go into Edit > Preferences > Performance and untick it if it is currently selected

This will at least eliminate that as a potential source of the problem

There is also a new 1.9 beta which cures many performance problems. You may want to give that a try to see if it is any better for you 

[GarryP]

If you regularly get the “Not Responding” message in the title bar then it might not have anything to do with the Affinity applications.

• Open the Windows Task Manager – right-click on the Task Bar and choose Task Manager;
• Choose the Processes tab;
• Move the mouse pointer to the top of the column named Disk and click the column title so that the list of processes is sorted in descending numerical order (highest at the top);
• Alt-Tab to go back to your work;
• Do whatever you want and wait until you get the “Not Responding” message;
• Alt-Tab to get the Task Manager back to the front;
• Check which processes are at the top of the list.

Whatever is at the top of the list may be causing the non-responsiveness.

If any of the following processes are at the top of the list at the same time then that could be why you are getting non-responsiveness:

• System;
• Any AV software;
• Any backup software;
• Windows Telemetry Compatibility Runner;
• NVContainer (only for NVIDIA GPUs);
• SearchIndexer;
• and there are others that I can’t remember just at the moment.

Each of these processes can hammer the hard drive and if any are processing at the same time then you could get to the point that all the PC is doing is waiting for the hard drive to stop being used.

For me, uninstalling NVContainer, disabling the Compatibility Runner and switching some other things off made my laptop much more responsive. There are plenty of articles around the web that can advise what to do and how to do it so you should find something that works for you with your specific set-up.