Carbon Posted February 12, 2021 Share Posted February 12, 2021 Hello, Just bought the latest version of Designer and it's crashing my machine...The program opens and let me create a new file but crashes within 2 minutes of use. Specs: Device name DESKTOP-SIUNJD7 Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz Installed RAM 16.0 GB Device ID AF279BC5-EFA5-43DC-ABC2-6AAC7F5D5728 Product ID 00325-96190-00428-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Error: "Thread_Stuck_in_device_driver" Please advise; Thank so much! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 12, 2021 Share Posted February 12, 2021 Welcome to the Serif Affinity forums. That should mean, I think, that your device driver (probably for the GPU) has an error. You might check with the GPU manufacturer to see if there's a newer driver. If there is, download it, uninstall the current driver, and install the new one. Carbon 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Carbon Posted February 12, 2021 Author Share Posted February 12, 2021 Thanks so much...unfortunately I did a full update after the first few crashes, pretty sure its up to date... 😕 walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Carbon Posted February 12, 2021 Author Share Posted February 12, 2021 Thinking its making a call/ doing a function my GPU doesn't like but I have no idea what it is yet... Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 12, 2021 Share Posted February 12, 2021 1 hour ago, Carbon said: Thinking its making a call/ doing a function my GPU doesn't like but I have no idea what it is yet... The crash comes from a driver, as the application runs in “user mode” which means the kernel of the OS is protected from crashes. Quote Link to comment Share on other sites More sharing options...
Carbon Posted April 29, 2021 Author Share Posted April 29, 2021 Hey All... ...Ready to give up. I can not seem to fix this issue. I've updated drives, run the program through the Trouble shooter, Downloaded new versions...I can not go 5 minutes straight without a blue screen and a "Thread Stuck in Device Driver error" Pretty frustrated...I REALLY want to use this instead of Photoshop (sick of Adobe and I've been using Photoshop since 2.0!!!) Not sure what to do here... Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 29, 2021 Share Posted April 29, 2021 "Thread_Stuck_in_device_drive" This error can occur with an outdated BIOS, outdated drivers or, in the worst case, faulty hardware. In the latter case, only a burn-in test will help and, after the BSOD has occurred, an evaluation of the .dmp file, e.g. with Blue Screen View. Carbon 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Mark Ingram Posted April 29, 2021 Share Posted April 29, 2021 @Carbon, try the tool @Komatös has suggested. A BSOD can't be caused by an (user-mode) application, only a faulty driver. Carbon 1 Quote Link to comment Share on other sites More sharing options...
Carbon Posted May 4, 2021 Author Share Posted May 4, 2021 @Komatös @Mark Ingram Thanks so much! Will try! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.