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Problem upgrading from 1.8.0.585


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I have been using Afinity 1.8.0.585 with no problems. When I download and try to install 1.9 I get

'This program has failed to start because its side by side configuration is incorrect.'

I have tried removing 1.8 and installing 1.9 and get the same error. Reinstalling 1.8 works fine.  Any help on how to get past this error message to install 1.9? Thanks.

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Hi @NickEley,

Welcome to the forums and my apologies for the delayed response here!

On 2/12/2021 at 2:25 PM, NickEley said:

'This program has failed to start because its side by side configuration is incorrect.'

Please see the below post regarding this issue, as it has resolved this for many customers so far - 

Please do let me know if this helps :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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