ymohd Posted February 11, 2021 Share Posted February 11, 2021 Hi, I have been charged two times by Affinity for Affinity Publisher, as the charges appear on my credit card, but here, on the Affinity website, it says 'declined', and so I have been charged twice and yet no product has been delivered. Please resolve this as soon as possible. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted February 11, 2021 Staff Share Posted February 11, 2021 HI @ymohd, Welcome to the Affinity forum. Please contact affinityorders@serif.com so that our team can look into this further for you. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
ymohd Posted February 12, 2021 Author Share Posted February 12, 2021 Hi Steven, I have emailed them, but received no reply yet. Do you know how this matter can be resolved? Quote Link to comment Share on other sites More sharing options...
PabloDaza Posted February 16, 2021 Share Posted February 16, 2021 hey @ymohd same here, as far as i know (since i have the same problem and they have replied to me), you have to wait up to 28 days for the money to drop back into your account 😕 Quote Link to comment Share on other sites More sharing options...
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