Nativo Posted February 10, 2021 Share Posted February 10, 2021 Se cierra affinity Photo y Designer al intentar iniciar sesión en mi cuenta. Adjunto video. Lo acabo de comprar para windows 10, si no hay solución para estos días como puedo reclamar la devolución del dinero? lo compre en la pagina de affinity con mi cuenta. Gracias y un saludo. 2021-02-10_22-23-11.mp4 Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 11, 2021 Staff Share Posted February 11, 2021 Hi @Nativo, Thanks for reporting this. Unfortunately a few customers on Windows have been experiencing this issue. We're aware of the problem and our development team are currently working on a fix. Thanks again Quote Link to comment Share on other sites More sharing options...
Nativo Posted February 14, 2021 Author Share Posted February 14, 2021 On 11/2/2021 at 16:53, DanG said: Hola @Nativo, Gracias por informar de esto. Desafortunadamente, algunos clientes de Windows han experimentado este problema. Somos conscientes del problema y nuestro equipo de desarrollo está trabajando para solucionarlo. Gracias de nuevo Hola, Qué plazo tenemos para solucionarlo? Podríais dar a los usuarios que tienen comprado tanto Affinity Photo como Designer, el enlace de descarga de la versión 1.8. Para poder activarlo bien con nuestro usuario mientras solucionáis el problema de la 1.9. Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 18, 2021 Staff Share Posted February 18, 2021 Hi @Nativo, I've not got a definite timeframe I'm afraid, although we're hoping for a release of 1.9.1 some time next week if testing goes to plan. That release should fix this issue, although you may find that the app will still crash the first time you try it, but then use a fallback code path on subsequent registrations. You might also want to try the latest beta to see if that resolves your issue. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134424-known-issues-common-issues-found-in-the-affinity-190-update/ Thanks a lot Quote Link to comment Share on other sites More sharing options...
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