Staff Pauls Posted February 26, 2021 Staff Share Posted February 26, 2021 Thats all looking fine - which graphics card is selected as the renderer in Photo's performance settings. You could switch between the 2 cards and warp to see if the behaviour changes Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted February 26, 2021 Share Posted February 26, 2021 Currently is is as follows: I will test manually setting others Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted February 26, 2021 Share Posted February 26, 2021 Working down the list: Fails to laod on Default ( NVIDIA... Fails to load on NVIDIA... Loads but cannot eddit on Intel... Fails to load on Intel... Fails to load on Warp Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Venyer Posted February 27, 2021 Share Posted February 27, 2021 Have you tried using the last beta version? In my case it works much much better than the 'stable' release. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 27, 2021 Staff Share Posted February 27, 2021 27 minutes ago, Venyer said: Have you tried using the last beta version? In my case it works much much better than the 'stable' release That is surprising as they are the same codebase, so not sure how that could be the case if all other things are equal (same document, same layout of the panels etc). What does "Preferences > Performance > Hardware Acceleration" say for you in each version? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Venyer Posted February 27, 2021 Share Posted February 27, 2021 19 minutes ago, Patrick Connor said: That is surprising as they are the same codebase, so not sure how that could be the case if all other things are equal (same document, same layout of the panels etc). What does "Preferences > Performance > Hardware Acceleration" say for you in each version? Yes, it is. Tested using the same files and settings. The same happened with the last stable (1.9) version and the beta. In the 1.9.1.979 the performance preferences are the same. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 27, 2021 Share Posted February 27, 2021 @cooltrooper, it's a bit strange that your Intel GPU is listed twice... Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted February 27, 2021 Share Posted February 27, 2021 If I can assist in some way to diagnose this I'm more than happy to I rather like the software softwares suite and it's a bit of a pain this one haha Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 1, 2021 Staff Share Posted March 1, 2021 What does device manager list under Display adapters ? Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted March 1, 2021 Share Posted March 1, 2021 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2021 Share Posted March 1, 2021 "Citrix Indirect Display Adapter" is interesting. Can you disable that and see whether it improves things? We've tried loading a RAW file in Develop, and then exporting a JPEG, using exactly the same laptop (Dell XPS15, with GTX 1050, driver version 442.70) and haven't experienced a problem. We'll try updating the drivers next, to see if that changes things. Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted March 1, 2021 Share Posted March 1, 2021 Dissabling the citrix device removed the duplicate intel entry. The file loads, and after a brief wait moment of slow response to the control things sped up nicely, so this appears to be direcly related. Interestingly i dont experiance any problems with designer or publisher, I dont know if that helps at all. Pauls and Mark Ingram 1 1 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 1, 2021 Share Posted March 1, 2021 For a description of that "Citrix Indirect Display Adapter" and what it's meant for look here. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2021 Share Posted March 1, 2021 1 hour ago, cooltrooper said: Dissabling the citrix device removed the duplicate intel entry. The file loads, and after a brief wait moment of slow response to the control things sped up nicely, so this appears to be direcly related. Interestingly i dont experiance any problems with designer or publisher, I dont know if that helps at all. Thanks for the update. This makes sense, as looking at your log file, OpenCL was seeing the adapter twice: Quote [OpenCL] Found 2 devices for platform Intel(R) OpenCL HD Graphics: Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO So we would have been submitting work to the real GPU, as well as the Citrix "GPU". Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted March 1, 2021 Share Posted March 1, 2021 Is there a way to manage this as i do use citrix as well for work? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2021 Share Posted March 1, 2021 1 hour ago, cooltrooper said: Is there a way to manage this as i do use citrix as well for work? With Citrix disabled, can you upload the log file again? I want to see whether there is a duplicate GPU detected in OpenCL. PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
cooltrooper Posted March 1, 2021 Share Posted March 1, 2021 Sure thing! [DXCore] Found 3 adapters NVIDIA GeForce GTX 1050 Version: 27.21.14.6172 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_10DE&DEV_1C8D&SUBSYS_00000000&REV_A1 LUID: 0x1458E35 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0x12C32 Intel(R) HD Graphics 630 Version: 26.20.100.8142 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_8086&DEV_591B&SUBSYS_07BE0000&REV_04 LUID: 0x11EAF [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL HD Graphics Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 11.2.152 [OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics: Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL HD Graphics Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 11.2.152 [OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics: Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL HD Graphics Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 11.2.152 [OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics: Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 1 devices for platform NVIDIA CUDA: GeForce GTX 1050 Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA [OpenCL] Found 2 platforms: Name: Intel(R) OpenCL HD Graphics Vendor: Intel(R) Corporation Version: OpenCL 2.1 Name: NVIDIA CUDA Vendor: NVIDIA Corporation Version: OpenCL 1.2 CUDA 11.2.152 [OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics: Intel(R) HD Graphics 630 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2021 Share Posted March 1, 2021 Thanks @cooltrooper. That confirms what I thought. Citrix is causing duplicate devices to appear for OpenCL and Direct3D. If I could work out some distinguishing features of these devices, I could disable them during enumeration. Is there a way to block Citrix on a per-app basis? PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 1, 2021 Share Posted March 1, 2021 There are some GPU acceleration related infos on the Critix site: Citrix GPU acceleration for Windows multi-session OS GPU acceleration for Windows single-session OS Display adapter priority and monitor creation in Citrix sessions ... etc. Most things shown there are gone through registry key settings. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
cooltrooper Posted March 1, 2021 Share Posted March 1, 2021 I am not aware of any app specific settings, certainly not ones that are running localy which Photo is. There are some global citrix workspace settings and I believe some things can be configured for the apps that are run remotly through citrix, but i can't control any of those as they are configured by the domain. Since citrix workspace is designed to run remote apps "locally" the configuration options arent comprehensive in thid regard. I may be totaly misunderstsnding, but by manually setting it to the 1050 should this not bypass this problem? (though we have proven its still an issue) Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 1, 2021 Share Posted March 1, 2021 4 hours ago, cooltrooper said: I may be totaly misunderstsnding, but by manually setting it to the 1050 should this not bypass this problem? (though we have proven its still an issue) Unfortunately that only changes the renderer, not the devices for hardware acceleration. Quote Link to comment Share on other sites More sharing options...
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