Ioannis S. Posted February 9, 2021 Share Posted February 9, 2021 System: Windows 10 Affinity Photo ver. 1.9.0.932 Affinity Photo has been working fine without any issue for years. Today the program craches (closes without any warning) every time I open a file or create a new file. Problem started with previous version. I Installed the latest version. The problem insists on version 1.9.0.932 I am attaching crash reports. Regards, I. f108d6f4-0f13-4c5c-b7ac-b3034ac6c697.dmp d47c257-689e-489f-a620-121ebdc02940.dmp e0bf8f9d-cb16-4cc7-95ea-d6b703cf75fa.dmp 34e2f80d-6617-4f6f-87ce-d71dda659535.dmp 46061dca-d75a-4131-8234-b93a3259f89f.dmp c09d427e-4839-410d-8c1a-45fd56cf10f2.dmp 87f12509-b730-43a1-b65b-0f84688fdf5b.dmp 29180591-4677-4e5d-abcf-4064cb672a8d.dmp Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 2 hours ago, Ioannis S. said: System: Windows 10 Affinity Photo ver. 1.9.0.932 Affinity Photo has been working fine without any issue for years. Today the program craches (closes without any warning) every time I open a file or create a new file. Problem started with previous version. I Installed the latest version. The problem insists on version 1.9.0.932 I am attaching crash reports. Regards, I. f108d6f4-0f13-4c5c-b7ac-b3034ac6c697.dmp 1.72 MB · 0 downloads 0d47c257-689e-489f-a620-121ebdc02940.dmp 2.08 MB · 0 downloads e0bf8f9d-cb16-4cc7-95ea-d6b703cf75fa.dmp 2.12 MB · 0 downloads 34e2f80d-6617-4f6f-87ce-d71dda659535.dmp 2.1 MB · 0 downloads 46061dca-d75a-4131-8234-b93a3259f89f.dmp 2.09 MB · 0 downloads c09d427e-4839-410d-8c1a-45fd56cf10f2.dmp 2.03 MB · 0 downloads 87f12509-b730-43a1-b65b-0f84688fdf5b.dmp 1.89 MB · 0 downloads 29180591-4677-4e5d-abcf-4064cb672a8d.dmp 1.89 MB · 0 downloads Hi, thanks for the crash reports. I can confirm that the crash is inside nvwgf2umx.dll which is part of NVIDIA's graphics card driver. Could you try uninstall and reinstall of your driver, or alternatively, change your Renderer in Preferences? https://duckduckgo.com/?q=nvwgf2umx.dll+crash Quote Link to comment Share on other sites More sharing options...
Ioannis S. Posted February 10, 2021 Author Share Posted February 10, 2021 Thank you Mark. I changed the Renderer to INTEL HD GRAPHICS 5500 (which is probably the onboard card of my DELL laptop) and the issue is fixed. Will this slow down Affinity Photo? The NVIDIA's driver was installed 2 days ago, as part of an update of the drivers of my laptop from DELL Support Assist. I think I need to uninstall the new driver and install the old one. Quote Link to comment Share on other sites More sharing options...
Ioannis S. Posted February 10, 2021 Author Share Posted February 10, 2021 update: I uninstalled the new driver, installed an older version, and switched the Renderer back to NVIDIA but the issue was not solved. I will keep the Renderer to INTEL HD GRAPHICS 5500 for now and seek a better solution later. Thank you for your support! Quote Link to comment Share on other sites More sharing options...
jwt Posted February 10, 2021 Share Posted February 10, 2021 I installed Affinity Photo today and it crashes every time I open a photo on a brand new windows 10 device. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 10, 2021 Share Posted February 10, 2021 8 hours ago, Ioannis S. said: Thank you Mark. I changed the Renderer to INTEL HD GRAPHICS 5500 (which is probably the onboard card of my DELL laptop) and the issue is fixed. Will this slow down Affinity Photo? The NVIDIA's driver was installed 2 days ago, as part of an update of the drivers of my laptop from DELL Support Assist. I think I need to uninstall the new driver and install the old one. Can you find out what the version of that driver was? It definitely sounds like the NVIDIA driver is at fault here. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 10, 2021 Share Posted February 10, 2021 7 hours ago, jwt said: I installed Affinity Photo today and it crashes every time I open a photo on a brand new windows 10 device. What graphics card do you have? You could try changing the Renderer in Preferences. You may need to ensure that your graphics card drivers are up to date (uninstall and reinstall). Quote Link to comment Share on other sites More sharing options...
Ioannis S. Posted February 10, 2021 Author Share Posted February 10, 2021 12 hours ago, Mark Ingram said: Can you find out what the version of that driver was? It definitely sounds like the NVIDIA driver is at fault here. The new driver installed was: Version 10.18.13.5382, A01 https://www.dell.com/support/home/el-gr/drivers/driversdetails?driverid=h6v79&oscode=wt64a&productcode=inspiron-15-3543-laptop I uninstalled this version and installed an older version: Version 10.18.13.5324, A00 https://www.dell.com/support/home/el-gr/drivers/driversdetails?driverid=6hdg4&oscode=wt64a&productcode=inspiron-15-3543-laptop The older version didn't work, either. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 10, 2021 Share Posted February 10, 2021 8 minutes ago, Ioannis S. said: The new driver installed was: Version 10.18.13.5382, A01 https://www.dell.com/support/home/el-gr/drivers/driversdetails?driverid=h6v79&oscode=wt64a&productcode=inspiron-15-3543-laptop I uninstalled this version and installed an older version: Version 10.18.13.5324, A00 https://www.dell.com/support/home/el-gr/drivers/driversdetails?driverid=6hdg4&oscode=wt64a&productcode=inspiron-15-3543-laptop The older version didn't work, either. Those drivers are both from 2015, so I do wonder whether the "official" NVIDIA drivers would be better suited. Quote Link to comment Share on other sites More sharing options...
Trish79 Posted February 11, 2021 Share Posted February 11, 2021 Dear All, I have the same issue, as Mark Ingram, with the new Version of Affinity -> [Version 1.9.0.932]. Affinity has crashed nearly every time. I am using the Graphic Card Intel(R) UHD Graphics 610 - Driver Version 27.20.100.8729 from Intel Corporation which seems to be the newest version. Laptop Type: LENOVO_MT_81RG_BU_idea_FM_V340-17IWL. OS: Microsoft Windows 10 Home / Version: 10.0.19041 Build 19041 Any idea what may cause this? Thanks in advance and sincere regards, Newby Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 11, 2021 Share Posted February 11, 2021 6 hours ago, Trish79 said: Dear All, I have the same issue, as Mark Ingram, with the new Version of Affinity -> [Version 1.9.0.932]. Affinity has crashed nearly every time. I am using the Graphic Card Intel(R) UHD Graphics 610 - Driver Version 27.20.100.8729 from Intel Corporation which seems to be the newest version. Laptop Type: LENOVO_MT_81RG_BU_idea_FM_V340-17IWL. OS: Microsoft Windows 10 Home / Version: 10.0.19041 Build 19041 Any idea what may cause this? Thanks in advance and sincere regards, Newby Try uninstalling the driver and reinstalling it, often we see that that helps. Quote Link to comment Share on other sites More sharing options...
Trish79 Posted February 15, 2021 Share Posted February 15, 2021 Dear Mark Doesn't seem to be the issue or make any difference, I am sorta getting really frustrated with Affinity at this point, as it worked fine until the newer update came. What can we do to resolve this issue? Thank you and sincere regards, Trish79 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 15, 2021 Share Posted February 15, 2021 2 hours ago, Trish79 said: Dear Mark Doesn't seem to be the issue or make any difference, I am sorta getting really frustrated with Affinity at this point, as it worked fine until the newer update came. What can we do to resolve this issue? Thank you and sincere regards, Trish79 Hi Trish, when you uninstalling the graphics card drivers, and installed the latest ones, do you know what version you updated to? After a crash, can you upload the log file from: %APPDATA%\Affinity\Photo\1.0\Log.txt And the latest crash reports from : %APPDATA%\Affinity\Photo\1.0\CrashReports\reports Then I can investigate further. Quote Link to comment Share on other sites More sharing options...
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