ikw Posted February 5, 2021 Share Posted February 5, 2021 Hi Dan today I made a big mistake. I updatet 'affinity photo' from version 1.8.5 to 1.9.0 Now it doesn't start anymore. If I start it, for about 1 second appears and disappears again. The same, if I start it with holding down the CTRL key. Also in the Task Manager is nothing from affinity or serif. In the Application.xml the <ShowWelcomeScreen2> entry is 'False' already. The Log.txt is - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [DXCore] Found 2 adapters Intel(R) HD Graphics 530 Version: 27.20.100.8682 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_8086&DEV_1912&SUBSYS_86940000&REV_06 LUID: 0xE873 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xED5E - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - The dumpfile is added below. I have the newest version of windows 10. I tried also to "downgrade" to version 1.8.5. But the installer announce, that a newer version is installe already. Do you have an idea, what I can do to run affinity photo? Regards Ivo 0ed56340-898d-4639-b334-c5130deab12c.dmp Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 8, 2021 Staff Share Posted February 8, 2021 Hi @ikw, Welcome to the forums and I'm sorry to see you're having trouble! I have split this post into it's own thread, in order to keep the forums more concise. You will find you are no longer 'Following' this thread and won't be notified of the replies currently, if you wish to change this please select the 'Follow' button at the top of this thread - In regards to the issue you're reporting, many thanks for providing all this information! Many of the issues we're seeing are due to out-of-date graphics card drivers - Can you please visit the below link and download a copy of the latest drivers for your device: https://downloadcenter.intel.com/download/30195/Intel-Graphics-Driver-for-Windows-15-45- Once installed, restart your PC and then try launching Affinity once again for me - does this stop the app from crashing on runup? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
ikw Posted February 9, 2021 Author Share Posted February 9, 2021 (edited) Hi Dan thank you for your answer and thank you for splitting my post into a new own. As suggested, I loaded down the driver from https://downloadcenter.intel.com/download/30195/Intel-Graphics-Driver-for-Windows-15-45-. When I want to install it, I got a message, that my current driver has a newer version than the "new" one... So I canceled the installation. Do you have another idea? Edited February 9, 2021 by ikw Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 9, 2021 Staff Share Posted February 9, 2021 Many thanks for confirming that for me and I'm sorry to hear this hasn't helped! I hope by disabling OpenCL from outside of the Affinity app, we'll be able to get your software back up and running! Please open Windows Run (Windows Key + R) then paste the following string and press OK: %AppData%\Affinity\Photo\1.0\Settings\ In the window that opens, please select PerformancePreferences.xml and open this in Notepad for editing. The last line in this file, before '</Settings>' should read - <UseHardwareAcceleration>False</UseHardwareAcceleration> You may find that you already have this line in the file and you need to change True to False, or you may not see this line at all and it requires adding, so that you see the following - Once completed, save this .XML file and close it. Now try launching Affinity again, does the app open as expected for you? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
IceH Posted February 9, 2021 Share Posted February 9, 2021 I have exactly the same problem, with photo, designer and publisher. Splash screen appears, then crash. I updated all my graphics drivers, no effect. Windows application protocol says: Anwendung: Designer.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.DivideByZeroException bei <Module>.Raster.Hardware<Raster::DefaultImplementation>.GetHardwarePossible() bei Serif.Interop.Persona.Settings.PerformanceSettings..ctor() <UseHardwareAcceleration>False</UseHardwareAcceleration> did not help either. Quote Link to comment Share on other sites More sharing options...
ikw Posted February 9, 2021 Author Share Posted February 9, 2021 Unfortunately also the insert of the line <UseHardwareAcceleration>False</UseHardwareAcceleration> in PerformancePreferences.xml was not successful... Quote Link to comment Share on other sites More sharing options...
MikeDuf Posted February 9, 2021 Share Posted February 9, 2021 We're many with the exact same issue. The crash happens before it's even looking for fonts. So I guess it's when looking for hardware or something? Getting the preferences? With all the users crashing I hope they made it a priority as it's been a few days that went without an official statement. Some are locked out their apps since the update. Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
ikw Posted February 10, 2021 Author Share Posted February 10, 2021 As a workaround I work temporarily with the old version. Fortunately I have a backup from my whole Affinity folder from a few weeks ago. So I renamed my current Affinity folder to Affinity19. Then copied back the old folder. So I can work as before the update... Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 11, 2021 Staff Share Posted February 11, 2021 Welcome to the forums @Helmut Paesler, I'm sorry to hear you and @MikeDuf are also experiencing this issue & my sincerest apologies for the delayed response here @ikw! We're aware that certain machines are unable to launch currently following the 1.9 update on Windows, our developers are investigating this and we've recently released new betas which we hope resolves this issue. You can find links for the latest beta versions below - Affinity Designer Customer Beta build 1.9.1.952 for Windows Affinity Photo Customer Beta build 1.9.1.952 for Windows Affinity Publisher Customer Beta build 1.9.1.952 for Windows Please download and install this beta alongside your retail version, so that you have 2 versions installed. You may find that the beta still crashes on first launch, then it should activate a fall-back option and hopefully no longer crash on subsequent launches for you. Please do let me know if this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
ZY Chang Posted February 11, 2021 Share Posted February 11, 2021 The latest beta versions are working as described. Thanks. Dan C 1 Quote Link to comment Share on other sites More sharing options...
ikw Posted February 11, 2021 Author Share Posted February 11, 2021 For me the beta version is working too (after the second lunch). Thank you! But it would be nice, if I could install it with my old settings (macros, panels, plugins). Dan C 1 Quote Link to comment Share on other sites More sharing options...
IceH Posted February 12, 2021 Share Posted February 12, 2021 Yep. Beta works as described, thanks. Dan C 1 Quote Link to comment Share on other sites More sharing options...
MikeDuf Posted February 13, 2021 Share Posted February 13, 2021 @Dan C works on the second launch (first launch still crashed) Dan C 1 Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
IceH Posted March 3, 2021 Share Posted March 3, 2021 ok guys. I'm confused. Downloaded 1.9.1 today - installed it - and it crashes... Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 3, 2021 Share Posted March 3, 2021 Check what Dan C wrote above for the v1.9.1 installment, or try out this tool which does the same for Affinity release versions. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IceH Posted March 3, 2021 Share Posted March 3, 2021 Haven't we been here before.... the <UseHardwareAcceleration>False</UseHardwareAcceleration> entry doesn't help.. as it didn't in 1.9.0. Attached Crash Reports for the Publisher, same error (also in Designer). 57c8ae73-e06c-4d1c-8052-7604540218ac.dmp attachment_Log.txt Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 3, 2021 Share Posted March 3, 2021 Your crash report backtrace lists this point for crashing (an integer divided by zero exception) ... Quote Operating system: Windows NT 10.0.19041 804 CPU: amd64 family 6 model 158 stepping 9 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_INT_DIVIDE_BY_ZERO Crash address: 0x7ff98b15fb99 Process uptime: 4 seconds Thread 0 (crashed) 0 igdrcl64.dll + 0x12fb99 rax = 0x0000000000000000 rdx = 0x0000000000000000 rcx = 0x00007ff98b446548 rbx = 0x000001a29a1bf9c0 rsi = 0x000001a2a7ae4480 rdi = 0x000001a29a1eb820 rbp = 0x0000000000000000 rsp = 0x00000030b2ffcc28 r8 = 0x000001a29a1bf9c0 r9 = 0x000001a29a1ebaa0 r10 = 0x00000000000000c0 r11 = 0xc3cff5e4cfbdb6e7 r12 = 0x0000000000000000 r13 = 0x0000000000000000 r14 = 0x00007ff98b446548 r15 = 0x000001a2a7ae4480 rip = 0x00007ff98b15fb99 Found by: given as instruction pointer in context 1 igdrcl64.dll + 0x1ab89a rsp = 0x00000030b2ffcc30 rip = 0x00007ff98b1db89a Found by: stack scanning 2 igdrcl64.dll + 0x154b1e rsp = 0x00000030b2ffcc60 rip = 0x00007ff98b184b1e Found by: stack scanning 3 igdrcl64.dll + 0x3b161 rsp = 0x00000030b2ffcc90 rip = 0x00007ff98b06b161 Found by: stack scanning 4 igdrcl64.dll + 0x228ff4 rsp = 0x00000030b2ffccd0 rip = 0x00007ff98b258ff4 Found by: stack scanning 5 igdrcl64.dll + 0x156532 rsp = 0x00000030b2ffcd00 rip = 0x00007ff98b186532 Found by: stack scanning 6 ntdll.dll + 0x10000 rsp = 0x00000030b2ffcd10 rip = 0x00007ffa2bf20000 Found by: stack scanning 7 igdrcl64.dll + 0x1569b1 rsp = 0x00000030b2ffcd30 rip = 0x00007ff98b1869b1 Found by: stack scanning 8 ntdll.dll + 0x15e91 rsp = 0x00000030b2ffcd50 rip = 0x00007ffa2bf25e91 Found by: stack scanning 9 igdrcl64.dll + 0x43e23 rsp = 0x00000030b2ffcda0 rip = 0x00007ff98b073e23 Found by: stack scanning 10 igdrcl64.dll + 0x228ff4 rsp = 0x00000030b2ffcdd0 rip = 0x00007ff98b258ff4 Found by: stack scanning 11 igdrcl64.dll + 0x155a5c rsp = 0x00000030b2ffcdf0 rip = 0x00007ff98b185a5c Found by: stack scanning Where igdrcl64.dll seems to be related to the Intel Graphics Accelerator Drivers for Windows, so probably an issue with the integrated graphics driver. You can attach the crash report to a new posting here in this forum section "Photo Bugs found on Windows", so the devs can take a look at these and tell you for sure if the problem is OpenCL and GPU driver related or has another cause etc. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
IceH Posted March 4, 2021 Share Posted March 4, 2021 10 hours ago, v_kyr said: Your crash report backtrace lists this point for crashing (an integer divided by zero exception) ... Where igdrcl64.dll seems to be related to the Intel Graphics Accelerator Drivers for Windows, so probably an issue with the integrated graphics driver. You can attach the crash report to a new posting here in this forum section "Photo Bugs found on Windows", so the devs can take a look at these and tell you for sure if the problem is OpenCL and GPU driver related or has another cause etc. Hi, thanks for your reply. I do have the latest available Intel Graphics Driver. Posted the crash report to the Bugs section. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 4, 2021 Share Posted March 4, 2021 1 hour ago, IceH said: Hi, thanks for your reply. I do have the latest available Intel Graphics Driver. Posted the crash report to the Bugs section. That's good, so the devs can take a look at this and take it into account too, even they might already know that there are problems with Intel drivers too. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Glass_wizard Posted March 16, 2021 Share Posted March 16, 2021 I had this issue with Designer 1.9.1 after upgrading to Windows 10 20H2 (10.0.19042.867). I was also using an Intel Graphics Driver. Updating the driver to the latest version fixed the crashing. Quote Link to comment Share on other sites More sharing options...
IceH Posted March 17, 2021 Share Posted March 17, 2021 Yes! Dell published a Intel Graphics Driver update for XPS Laptops. 1.9.1. works, crash fixed! Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.