Kevin H Posted February 7, 2021 Share Posted February 7, 2021 I updated to the 1.9 version and since then I am being informed my graphics card is blocked anyone else having this problem ? Quote Link to comment Share on other sites More sharing options...
GarryP Posted February 8, 2021 Share Posted February 8, 2021 Welcome to the forums @Kevin H Can you explain what you mean by your graphics card being “blocked”? If you are seeing an on-screen message than it would be helpful if you can take a screen-grab and upload it here so we can see it too. Also, tell us: which Affinity application you are using; which OS you are using it on; where you purchased the application from (probably not essential in this case but might be useful). The more information you give, the better help you should receive. Quote Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 I updated to the 1.9 new version, Once installed and trying to use it it came back with the message "that bmy graphics card was blocked and something about Photo.exe. I have uninstalled it in the hope that something went wrong in the update download....... but now I tried to re-install it this morning but alas it states I have already a version which is incorrect getting annoyed with my so called trial already Quote Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 I am using windows 10 Trial Version and was getting ready to buy, but as this problem arose holding off Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted February 11, 2021 Staff Share Posted February 11, 2021 @Kevin H Can you take a screenshot of the message you're receiving. Quote Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 (edited) Wish I could take a screenshot.... but as I deleted my trial version and the up-dated version to try to solve the problem. I tried to reload it this morning but was unable to do it as it stated I already had a trial version according to your system.... What do you suggest now ? Edited February 11, 2021 by Kevin H Liked what I was using until the problem with it blocking graphics card Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted February 11, 2021 Staff Share Posted February 11, 2021 I think it will be best to start from scratch as you indicate that you have updated to 1.9 but also reference a trial version. So I'd recommend uninstalling Affinity Photo from your system (trial or purchased) and then do a reboot of Windows. Once rebooted download Photo 1.9, once downloaded right click and Run as Admin and follow the onscreen prompts. Once this is done, open the app and see what appears, if any messages regarding the video car, take a screenshot. Quote Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 Yes, but when i enter my name and email it states I already have it and will not offer me the download option ??? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted February 11, 2021 Staff Share Posted February 11, 2021 We need to figure out exactly where you are at. Have you completely uninstalled Affinity Photo from your system either trial/paid version or both? Please confirm if this is a trial or purchased version? If TRIAL use this download link. Have you then rebooted Windows and downloaded Photo 1.9 from the store you purchased the app from? Have you then right clicked the download and selected Run as Admin? Once installed and you open the app you may then receive a prompt to enter your email address and product key? If you've purchased enter that product key , if this is a trial enter the trial product key. If you receive any messages, take a screenshot and upload. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 11, 2021 Share Posted February 11, 2021 3 hours ago, Kevin H said: I have uninstalled it in the hope that something went wrong in the update download....... but now I tried to re-install it this morning but alas it states I have already a version which is incorrect The 90-day trial gives you an activation key that works once. If you uninstall, and reinstall, you then have only a 10-day trial. I think you would need to sign up for the trial again, using a different email address, to get back to having a 90-day trial. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 1 hour ago, Lee D said: We need to figure out exactly where you are at. Have you completely uninstalled Affinity Photo from your system either trial/paid version or both? Please confirm if this is a trial or purchased version? If TRIAL use this download link. Have you then rebooted Windows and downloaded Photo 1.9 from the store you purchased the app from? Have you then right clicked the download and selected Run as Admin? Once installed and you open the app you may then receive a prompt to enter your email address and product key? If you've purchased enter that product key , if this is a trial enter the trial product key. If you receive any messages, take a screenshot and upload. Lee D Thank you, it appears to be sorted now with the new install, I have worked on two photos and experienced no problem. Hopefully that will have sorted it Quote Link to comment Share on other sites More sharing options...
Kevin H Posted February 11, 2021 Author Share Posted February 11, 2021 2 minutes ago, walt.farrell said: The 90-day trial gives you an activation key that works once. If you uninstall, and reinstall, you then have only a 10-day trial. I think you would need to sign up for the trial again, using a different email address, to get back to having a 90-day trial. I don't have another email address, but if I do not get anymore errors in the next few days I won't need longer than the ten days trial before I purchase it. Thanks walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.