It doesnt work!

[rad57]

This version is soooo buggy! If I try to register or open my account it will shot program down, very unresponsive. Never been like this before.

[spinhead]

More information will help you get help.

Which program? Photo, Designer, Publisher

What is your operating system, Windows, Mac, or iPad?

Did you download the update from the same place you bought the original app? That is, here at Serif.com or in the Apple store or wherever.

[rad57]

Affinity Photo on Windows 10 Nvidia GT 1660 64 GM of Ram AMD Razen 3 3800X, as soon as I try to open Account from help menu, or to register it soots down, Also, If I try to place LUTs on picture, start to be unresponsive, useless for now.

 

[rad57]

I downloaded program from official site Afinityserif.com

 

[Roqoco]

Make sure your graphics drivers are up to date. And check this manually if you are using the auto updater tool to confirm that it worked. Likely this will be the most common problem, given that 1.9 now implements hardware acceleration for the graphics card. Last nvidia update was on 21 Jan if I remember correctly. In any case generally severe problems are likely to be something due to your configuration, because otherwise everyone would have them. Windows has always been hard to test on, because there are so many different possible configurations.

[Lee D]

@rad57 Can you check the following option outlined in this FAQ article to see if that resolves your issue. If not ensure you're running the latest video drivers available for your card and that Windows is also up to date. You can also try giving this new beta a go to see if the app opens.