vicentiu Posted February 6, 2021 Share Posted February 6, 2021 My Affinity Photo just upgraded to the new 1.9.0.932 version (from Microsoft Store) and it asks me to register/sign up to acces the brand-new content sync feature. But, when I try, it says "Error while constructing request or parsing server's response, there was an unexpected problem while handling the server's response". Can someone enlighten me on this issue, or is there any official ways to contact them? Thank you! Quote Link to comment Share on other sites More sharing options...
whitepajaro Posted February 7, 2021 Share Posted February 7, 2021 I'm having the same problem on windows 10 , no problems on imac. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 8, 2021 Staff Share Posted February 8, 2021 We're currently looking into this. Is it possible to give me answers to the following questions? - Did you buy the app from the Microsoft Store? - What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? - What's the version number of c:\windows\system32\RuntimeBroker.exe? - Are you running any anti-virus software? If so, what is it? I look forward to hearing from you. Quote Link to comment Share on other sites More sharing options...
Bramana Bimantara Posted February 8, 2021 Share Posted February 8, 2021 (edited) I'm having the same problem on windows 10 home too, Im buying this app from Microsoft Store. - What version of Microsoft Store do you have running? Vers. 12011.1001.1.0 - What's the version number of c:\windows\system32\RuntimeBroker.exe? Vers 10.0.19041.746 - Are you running any anti-virus software? If so, what is it? Yes, only Windows Defender Edited February 8, 2021 by Bramana Bimantara Quote Link to comment Share on other sites More sharing options...
Jack Seiden Posted February 8, 2021 Share Posted February 8, 2021 (edited) Same problem. Downloaded 1.9 from the Windows Store. Can't register. program freezes at that point. The only active button says to be reminded later. Are you having a problem on your end with your servers? anti virus = McAfee Live Safe Ver. 16 Release 16.0 R28 Microsoft Store ver. 12011.1001.1.0c:\windows\system32\RuntimeBroker.exe ver. 10.0.19041.746 Edited February 9, 2021 by Jack Seiden Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 9, 2021 Staff Share Posted February 9, 2021 Thanks to everyone who provided the information we asked for 👍 We're still investigating and when we have an update, I will let you all know asap. Quote Link to comment Share on other sites More sharing options...
Skydoll Posted February 9, 2021 Share Posted February 9, 2021 Same problem here:- Did you buy the app from the Microsoft Store? Yes- What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0 - What's the version number of c:\windows\system32\RuntimeBroker.exe? 10.0.19041.746 - Are you running any anti-virus software? If so, what is it? Norton 360 Quote Link to comment Share on other sites More sharing options...
IndieGuy Posted February 10, 2021 Share Posted February 10, 2021 Unable to sign in to any of the apps. - Did you buy the app from the Microsoft Store? Yes - What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0 - What's the version number of c:\windows\system32\RuntimeBroker.exe? Version 10.0.19041.746 - Are you running any anti-virus software? If so, what is it? McAfee LiveSafe Ver 6.0 (Release 16.0 R29) Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 10, 2021 Staff Share Posted February 10, 2021 Thanks for supplying the information 👍 I have a quick update on this issue. We appear to have a couple of issues with the My Account option in the 1.9 update that is affecting some users. We’ve just made available on the forum beta builds for both Affinity Photo and Designer for Windows (Publisher to follow soon) that should hopefully resolve these issues and give us the ability find out what could be causing the issues. So, if you’re getting… A crash when clicking My Account in 1.9 on Windows:This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/ We’re Sorry. Something went wrong during registration or sign-inWe’ve had reports that users who have been getting this error in the Microsoft Store version of our apps have been able to fix this by downloading the beta build of the app and signing into their account using that build. Once they've done this they can then go back into the Microsoft Store version and sign in without any issues. If you’re issue is not listed above, please try the latest beta builds and see if the issue is resolved. If not, please let me know. https://forum.affinity.serif.com/index.php?/topic/134032-affinity-designer-windows-customer-beta-191944/ https://forum.affinity.serif.com/index.php?/topic/134031-affinity-photo-windows-customer-beta-191944/ Hope that helps. Jack Seiden 1 Quote Link to comment Share on other sites More sharing options...
Lukas Snopek Posted March 22, 2021 Share Posted March 22, 2021 Today I purchased by MS store the Publisher 1.9.1.979 and registration still does not working ... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 22, 2021 Share Posted March 22, 2021 34 minutes ago, Lukas Snopek said: Today I purchased by MS store the Publisher 1.9.1.979 and registration still does not working ... Are you having this known problem? https://forum.affinity.serif.com/index.php?/topic/136617-known-issue-there-was-an-unexpected-problem-while-handling-the-servers-response-0x00000001/ Lukas Snopek and Patrick Connor 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Lukas Snopek Posted March 22, 2021 Share Posted March 22, 2021 Yess, thank you! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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