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DeepDesertPhoto

[Fixed] AP 1.9 crashes when exporting LUT

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I don't know if this has been reported yet, but AP 1.9 crashes when trying to export LUT.

The first time it happened was when I accidentally clicked the Export LUT in the drop down menu when I originally intended to just export a TIFF.

At the time I had 4 images open in the program so I thought that perhaps it had something to do with memory usage.

As a test I opened only one image and then clicked Export LUT again and the program crashed again, so clearly there is a bug in 1.9 that causes it to crash when trying to export LUT.

I don't normally Export LUT, but I cannot have the program crashing if I click LUT by accident, so this does need to be fixed.

The two crash reports were automatically sent to Apple, so you might get those eventually.

I am using AP 1.9 on a MacBook Pro Mid-2012 Retina High Sierra OSX 10.13.6

It uses the following Graphic Card:

NVIDIA GeForce GT 650M 1024 MB

Intel HD Graphics 4000 1536 MB

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Same happened to me just now.

I wanted to export an awesome LUT but AP 1.9 crashed when I clicked 'export LUT'

I had one image open.

Added a screenshot of my 'about this mac'

Schermafbeelding 2021-02-07 om 14.10.07.png

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1 hour ago, Loek said:

Same happened to me just now.

I wanted to export an awesome LUT but AP 1.9 crashed when I clicked 'export LUT'

I had one image open.

Added a screenshot of my 'about this mac'

Schermafbeelding 2021-02-07 om 14.10.07.png

Since you have a different Mac than I do this problem is obviously not related to the Mac operating system. It has to be a bug in the AP program.
Hopefully they will find the bug and prepare an update to fix it.

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5 hours ago, Gabe said:

Hi all, 

Sorry for the delayed reply. 

This issue has already been fixed in our latest beta. 

What about the bug I reported in a separate thread where AP crashes when trying to open TIFF images that are in LAB color space?

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6 hours ago, Gabe said:

Yep. That too! All fixed are listed in the release notes :) 

 

Right now the beta is only available as a windows zip file.

I am using Mac High Sierra, so I will have to wait for the regular update.

 

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42 minutes ago, DeepDesertPhoto said:

Right now the beta is only available as a windows zip file.

Yes, it is a zip file. But it is a Mac zip file, not a Windows zip file. (That is, a zip file containing Mac data, not a zip file containing Windows data.)


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.2.1035 and 1.9.2.1005 Beta   / Affinity Designer 1.9.2.1035 and 1.9.2.1005 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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2 minutes ago, walt.farrell said:

Yes, it is a zip file. But it is a Mac zip file, not a Windows zip file.

I'll download and try it, but I have never installed zip compressed programs on my Mac.
Every program I downloaded for my Mac was a DNG file.
If it does not install I will let you know.

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59 minutes ago, walt.farrell said:

Yes, it is a zip file. But it is a Mac zip file, not a Windows zip file. (That is, a zip file containing Mac data, not a zip file containing Windows data.)

It took quite a while to download, about 45 minutes, but it does seem to work on my Mac.

It did work when I used it to open a LAB color file that was a problem for AP 1.9

But all of my Camera Raw Development presets and Custom Export presets are on the main program, so I will only use the Beta version for opening problem files until the new update becomes available for the main program.

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18 minutes ago, verenice said:

Is the Beta also for windows?

The one I downloaded was for my Mac.
I imagine they have a version for windows, but I don't know where to get it.
You might want to look over the other support threads or contact AP support directly.

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8 hours ago, DeepDesertPhoto said:

I imagine they have a version for windows, but I don't know where to get it.

The are all obtained in basically the same place, from a pinned post near the top of the appropriate (product, OS) beta forum.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.2.1035 and 1.9.2.1005 Beta   / Affinity Designer 1.9.2.1035 and 1.9.2.1005 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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On 2/11/2021 at 11:32 AM, Gabe said:

Hi all, 

Sorry for the delayed reply. 

This issue has already been fixed in our latest beta. 

Why is it still crashing then on my Macbook air?

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