mick560 Posted February 10, 2021 Author Share Posted February 10, 2021 Hi Walt, Thanks for your help, don't bother about the Beta, I just tried loading my Affinity Designer and it has let me register with no problems, I would like to everybody for their help especially Walt and Leigh, All the best, Mick. Leigh and walt.farrell 2 Quote Link to comment Share on other sites More sharing options...
mick560 Posted February 10, 2021 Author Share Posted February 10, 2021 p.s. just to let you know I uninstalled my Affinity Photo after seeing if I could register and found out that I couldn't, and have just reinstalled and it let me register straight away That's great ! Leigh 1 Quote Link to comment Share on other sites More sharing options...
prthiv Posted February 10, 2021 Share Posted February 10, 2021 4 hours ago, mick560 said: Hi Walt, it downloads ok but when click to start the Affinity entry image opens up and then immediately shuts down. Exact same issue here Quote Link to comment Share on other sites More sharing options...
mick560 Posted February 10, 2021 Author Share Posted February 10, 2021 Hi prthiv, did you read my last couple of notes ? it seems like they might have sorted it now, I uninstalled both my Affin Phot and Affin Designer and tried again and they both worked fine, hope it works for you. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 11, 2021 Staff Share Posted February 11, 2021 15 hours ago, prthiv said: Exact same issue here You could try the latest beta build or perhaps give this a try: https://forum.affinity.serif.com/index.php?/topic/133116-faq-how-can-i-disable-opencl-compute-acceleration-on-windows/ mick560 1 Quote Link to comment Share on other sites More sharing options...
mick560 Posted February 11, 2021 Author Share Posted February 11, 2021 Hi Leigh, I managed to get both my affin photo and affin designer registered yesterday, I uninstalled them both and tried again and it was fine, I did add the info here. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 11, 2021 Staff Share Posted February 11, 2021 7 minutes ago, mick560 said: Hi Leigh, I managed to get both my affin photo and affin designer registered yesterday, I uninstalled them both and tried again and it was fine, I did add the info here. That's great to hear 👍 Quote Link to comment Share on other sites More sharing options...
mick560 Posted February 11, 2021 Author Share Posted February 11, 2021 Thanks again Leigh for all your help. Leigh 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 11, 2021 Staff Share Posted February 11, 2021 12 minutes ago, mick560 said: Thanks again Leigh for all your help. No worries - happy to help 👍 Quote Link to comment Share on other sites More sharing options...
Dave black_w Posted February 11, 2021 Share Posted February 11, 2021 Yes I bought from Microsoft store and I am getting the same problem when I try to register my V1.9 download. Rgds Dave B. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 11, 2021 Staff Share Posted February 11, 2021 1 hour ago, Dave black_w said: Yes I bought from Microsoft store and I am getting the same problem when I try to register my V1.9 download. Rgds Dave B. Welcome to the forum! We’ve had reports that users who have been getting this error in the Microsoft Store version of our apps have been able to fix this by downloading the beta build of the app and signing into their account using that build. Once they've done this they can then go back into the Microsoft Store version and sign in without any issues. https://forum.affinity.serif.com/index.php?/topic/134264-affinity-designer-windows-customer-beta-191952/ https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/ Hope that helps. Quote Link to comment Share on other sites More sharing options...
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