Mark Ingram Posted February 8, 2021 Share Posted February 8, 2021 6 hours ago, Wes_L said: Photo is virtually unusable with hardware acceleration enabled. This was trying to do a focus merge. The log file shows loads of CL errors including: [OpenCL] Error -5 (1152): Could not enqueue write buffer! [OpenCL] Error: CL_OUT_OF_RESOURCES error executing CL_COMMAND_WRITE_BUFFER_RECT on GeForce RTX 2080 SUPER (Device 0). [OpenCL] Error -9999 (757): Could not flush! [OpenCL] Error: Unknown error executing clFlush on GeForce RTX 2080 SUPER (Device 0). [OpenCL] Error -5 (1152): Could not enqueue write buffer! [OpenCL] Error: CL_OUT_OF_RESOURCES error executing CL_COMMAND_WRITE_BUFFER_RECT on GeForce RTX 2080 SUPER (Device 0). [OpenCL] Error -9999 (757): Could not flush! [OpenCL] Error: Unknown error executing clFlush on GeForce RTX 2080 SUPER (Device 0). [OpenCL] Error -9999 (746): Could not wait for event! There is also an error: Wintab: Failed to load Wintab32.dll Wintab: Failed to create tablet context Log.txt 260.13 kB · 2 downloads Thanks - we've identified a problem with Focus Merge and will have a fix available shortly. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 8, 2021 Share Posted February 8, 2021 @Wes_L what driver are you using here? I have the same GPU and my benchmark scores aren't as good as that! Quote Link to comment Share on other sites More sharing options...
feinfinger Posted February 9, 2021 Share Posted February 9, 2021 Hey again, I've tested Affinity Photo 1.9 on my Surface Book and the performance is a bit better than on my desktop PC but also not perfect. Affinity Photo 1.8.5 was much faster on my Surface. I guess I also have to roll back to version 1.8.5 until the performance issue was fixed in 1.9. Good luck for this mission! Here is still the configuration of my Surface Book: CPU -> Intel i5 -6300U 2.4 GHz | GPU -> Intel HD Graphics 520 | RAM -> 8 GB Quote Link to comment Share on other sites More sharing options...
Komatös Posted February 9, 2021 Share Posted February 9, 2021 (edited) I have the same problems with the speed of work and execution. Creating new documents takes several seconds. When selecting or changing brushes, for example, it takes several seconds to switch. Addendum: Without hardware acceleration activated, everything runs more smoothly. By the way, Designer and Publisher run smoother even without OpenCL support enabled. Log.txt Log without opencl.txt Edited February 9, 2021 by Komatös Attached second log Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 1 hour ago, Komatös said: I have the same problems with the speed of work and execution. Creating new documents takes several seconds. When selecting or changing brushes, for example, it takes several seconds to switch. Addendum: Without hardware acceleration activated, everything runs more smoothly. By the way, Designer and Publisher run smoother even without OpenCL support enabled. Log.txt 5.95 kB · 0 downloads Log without opencl.txt 5.38 kB · 0 downloads Hi @Komatös, I notice you're using an AMD Radeon RX. We've had reports from several owners of these cards, which we're actively investigating. For now we recommend disabling hardware acceleration. Quote Link to comment Share on other sites More sharing options...
JeffreyWalther Posted February 9, 2021 Share Posted February 9, 2021 +1 (same problem with perfomance) Quote Affinity Photo/Designer/Publisher V2 Windows 10 Pro, 64 GB RAM AMD Ryzen 9 3900X (12x 3.8 GHz), MSI X570 Unify GeForce RTX 2070 Super 8 GB, NVIDIA driver version 471.41 (Studio) Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 Quote Link to comment Share on other sites More sharing options...
JeffreyWalther Posted February 9, 2021 Share Posted February 9, 2021 Seems to improve performance: unchecking Hardware Acceleration: Quote Affinity Photo/Designer/Publisher V2 Windows 10 Pro, 64 GB RAM AMD Ryzen 9 3900X (12x 3.8 GHz), MSI X570 Unify GeForce RTX 2070 Super 8 GB, NVIDIA driver version 471.41 (Studio) Link to comment Share on other sites More sharing options...
stranded Posted February 9, 2021 Share Posted February 9, 2021 I do have the same problem with integrated Intel GPU and some variant of Core i5 at work too. It's not limited to Ryzen/AMD (which I use as well on my own PC). Unchecking the hardware acceleration fixes it. Quote Link to comment Share on other sites More sharing options...
Wes_L Posted February 9, 2021 Share Posted February 9, 2021 @Mark Thanks for the feedback. I am using the latest from Nvidia 461.40-desktop-win10-64bit-international-dch-whql. Nothing special. Not even overclocking. For some reason this card does seem to perform well in benchmarks. Quote Link to comment Share on other sites More sharing options...
Artisan9 Posted February 9, 2021 Share Posted February 9, 2021 I don't know if this will help but here is my log file. I'm on windows 10 20H2, RX5600XT GPU and Ryzen 2600X CPU. I have switched off hardware acceleration due to slow response. Log.txt Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 47 minutes ago, Artisan9 said: I don't know if this will help but here is my log file. I'm on windows 10 20H2, RX5600XT GPU and Ryzen 2600X CPU. I have switched off hardware acceleration due to slow response. Log.txt 7.29 kB · 1 download Thanks @Artisan9, would you mind posting in this thread, so I can keep track of the AMD Radeon RX users? Quote Link to comment Share on other sites More sharing options...
Photo amateur Posted February 15, 2021 Share Posted February 15, 2021 @Mark Ingram how long does it approximately take to solve the Open CL bug? Obviously a lot of functions are depending on Open Cl. The Focus staking for example does not run with disabled Open CL. I want to downgrade my Affinity Photo till the issue is fixed. Could you publish a hidden download link to the former version? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 15, 2021 Share Posted February 15, 2021 57 minutes ago, Thorsten Photo Worker said: @Mark Ingram how long does it approximately take to solve the Open CL bug? Obviously a lot of functions are depending on Open Cl. The Focus staking for example does not run with disabled Open CL. I want to downgrade my Affinity Photo till the issue is fixed. Could you publish a hidden download link to the former version? You can just disable hardware acceleration in Preferences. the previous version from the Affinity store is available from here. https://store.serif.com/update/windows/photo/1/ Quote Link to comment Share on other sites More sharing options...
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