credo Posted February 5, 2021 Share Posted February 5, 2021 After updating my macbook pro with Big Sur lastest version from publisher 1.8.6.... the app freezes, when loading an existing file oder importing pictures. The "loading wheel" can be seen for more than half en hour. No action possible. The "Not responding app" must be canceled. Any idea, whats reason? credo (Sorry for my english, but I´am german) Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 8, 2021 Staff Share Posted February 8, 2021 Hi @credo, We have a couple of repots of this, could you upload your file here so I can check it's something we are already aware of Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
big smile Posted February 8, 2021 Share Posted February 8, 2021 I am having this problem too. My file opend fine in Publisher 1.8, but just gets stuck on loading with 1.9. The file uses pinned images heavily. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 8, 2021 Staff Share Posted February 8, 2021 Can you upload it to the same above link @big smile? From what you've said it lines up with what we have logged Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
big smile Posted February 8, 2021 Share Posted February 8, 2021 9 minutes ago, Jon P said: Can you upload it to the same above link @big smile? From what you've said it lines up with what we have logged It's got a tonne of linked images. Do I need to upload those as well or just the file. Also, it's got explicit text and line drawings (but no photos). Will that be an issue? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 9, 2021 Staff Share Posted February 9, 2021 Just the file should be fine to allow me to reproduce it Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
credo Posted February 9, 2021 Author Share Posted February 9, 2021 I can´t open affinity publisher ANYWAY. Publisher always tries to open my file and then it hangs (no response) and i have to start again (cmd+opt+ESQ) My opinion ist, publisher doesn´t like my pdf-files, that are embedded as all the pictures too. Version 1.8.xxx chrashed sometimes, when i tried to change embedded pdf-FIles. Hope my chrasreports helps you. chrashreport_affinity_publisher1.9.txt Quote Link to comment Share on other sites More sharing options...
big smile Posted February 9, 2021 Share Posted February 9, 2021 3 hours ago, Jon P said: Just the file should be fine to allow me to reproduce it My client has changed his mind, so I can't share it (sorry for the change on this). Will a beta be released with the fix? Then I can test it out. Quote Link to comment Share on other sites More sharing options...
ksrcreative Posted February 10, 2021 Share Posted February 10, 2021 I'm having the same issue with a large document, it takes ages to load, then wont display the thumbnails, and if I scroll too fast the application become unresponsive. How long will this take to fix? TOPTA_2021_NEW_PUB_HARDBACK.afpub Quote Link to comment Share on other sites More sharing options...
credo Posted February 10, 2021 Author Share Posted February 10, 2021 I have tried a lot of things, nothing helps: Reduced the contents of my file and deleted nearly all of the pics etc in it. In my opinion the problem seems to be, that there is a conflict between affintiy and Mac´s Big-Sur (perhaps Memory-Handling) I hope, the problem ca be solved soon. Meanwhile i have to use the 1.8.-version. Quote Link to comment Share on other sites More sharing options...
ksrcreative Posted February 10, 2021 Share Posted February 10, 2021 43 minutes ago, credo said: I have tried a lot of things, nothing helps: Reduced the contents of my file and deleted nearly all of the pics etc in it. In my opinion the problem seems to be, that there is a conflict between affintiy and Mac´s Big-Sur (perhaps Memory-Handling) I hope, the problem ca be solved soon. Meanwhile i have to use the 1.8.-version. How do you re-load the earlier version? Quote Link to comment Share on other sites More sharing options...
credo Posted February 10, 2021 Author Share Posted February 10, 2021 i went to the serif-site with elder versions and istalled the 1.8.6xx parallel to the 1.9.xx Quote Link to comment Share on other sites More sharing options...
credo Posted February 10, 2021 Author Share Posted February 10, 2021 Just updatet on Big-Sur 11.2.1, but my problem exist further. I can´t open Affinty-files, that were created with the older version of publisher. Publisher hangs and can only hardly be endet. Quote Link to comment Share on other sites More sharing options...
schaf Posted February 10, 2021 Share Posted February 10, 2021 We have the same problem, when opening older publisher files in 1.9.0 with linked content (images / vector pdfs). The only way around we found, is to make the location with the linked content unavailable (diconnect the fileseerver where they are stored). Than the file opens but we have to relink everything by hand. That is horrible. Beside this is the new publisher is unbelieveable slow. Are they going to fix it? Where can we download the older version? Thank you for your respond. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 10, 2021 Staff Share Posted February 10, 2021 Hi @credo, I can reproduce the freeze happening with your file, It's been logged for us to look into further. @schaf Can you also upload your file here, I'll see if it's similar. The older versions can be found here Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
credo Posted February 10, 2021 Author Share Posted February 10, 2021 The Problem exists not only on my macbook pro but on the new 1.9-Windowsversion too! I just updated my Windows-PC and again Affinty-Publisher hangs and "is not lresponding" Quote Link to comment Share on other sites More sharing options...
ksrcreative Posted February 11, 2021 Share Posted February 11, 2021 On 2/10/2021 at 1:52 PM, schaf said: We have the same problem, when opening older publisher files in 1.9.0 with linked content (images / vector pdfs). The only way around we found, is to make the location with the linked content unavailable (diconnect the fileseerver where they are stored). Than the file opens but we have to relink everything by hand. That is horrible. Beside this is the new publisher is unbelieveable slow. Are they going to fix it? Where can we download the older version? Thank you for your respond. Hi Have you had any response on how to re-install the previous version yet? I'm desperate. Regards K Quote Link to comment Share on other sites More sharing options...
schaf Posted February 11, 2021 Share Posted February 11, 2021 (edited) On 2/10/2021 at 3:58 PM, Jon P said: @schaf Can you also upload your file here, I'll see if it's similar. @Jon PThe content of the file is sensitive. Our Client does not give us permission to share the content with others. But thank you for your response and your commitment to the problem. Also thank you for the downloadlink with the older versions. Edited February 11, 2021 by schaf Quote Link to comment Share on other sites More sharing options...
schaf Posted February 11, 2021 Share Posted February 11, 2021 @ksrcreative Jon P was sokind and linked the download page in his response. Here again: https://store.serif.com/en-gb/update/macos/publisher/1/ Quote Link to comment Share on other sites More sharing options...
big smile Posted February 16, 2021 Share Posted February 16, 2021 My file now works fine in 1.9 Beta. It says it's not safe to use for work, so I will stick with 1.8 for now. Jon P 1 Quote Link to comment Share on other sites More sharing options...
credo Posted February 16, 2021 Author Share Posted February 16, 2021 Hi big smile, sorry, but the 1.9 Beta does‘nt solve my problem. Therefore I still use 1.8. Quote Link to comment Share on other sites More sharing options...
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