Help with Affinity Publisher 1.9 on Windows 10 crashing with no error when large file opens

[Tim Summers]

I am running Affinity Publisher 1.9 on Windows 10 and have been creating a 50 page photo book. Since today the file will open for a few seconds whilst it loads the pages and once it gets to loading the final page which is p1 as it starts loading the last pages first the program closes without any warning. I have sent the same file to my Apple Mac running the same version 1.9 and it opens the file fine although it only sees thumbnails of all the images as they are linked to the publisher file rather than embedded and the originals are not on my iMac. The file itself is 800MB in size which is surprising as when I open the file on my Mac the Resource Manager says all the pictures are linked! So why the large size? Anyway what do I do to be able to open the Photo Book on my Windows 10 computer again? I have tried recovering to a previous file dates a few days before which opened fine but even this one suffers the same consequences as the the most up to date one. I have also tried to move the file to a new location on the Windows 10 computer and reopen it and also have a publisher file open before I open my photo book file but none of those options resolve it. 

Should I uninstall the Affinity Publisher program Windows 10 and re-install? 

Would appreciate your advice? Am not sure if I have posted this in the right place for help. If not perhaps you could guide me to where I should post for help?

Regards,

Tim

[Tim Summers]

I have got it working now. It was in fact any publisher file which I opened after the 1.9 update caused Publisher to crash so it was not anything to do with the large file. It effected any previous publisher file I opened although it was ok with a new publisher file. So I uninstalled the Affinity Publisher program and removed the Publisher file in App Data / Roaming .... Affinity .... Publisher but kept a backup copy of it. Then I re-installed the program after a restart and all was fine. Hope this helps someone else who has a similar problem. Saving the file under a different name on a Mac did not help as it was in fact an issue with the Affinity Publisher 1.9 on Windows 10 which seem to arise after the 1.9 update.

[Dan C]

Hi @Tim Summers,

I'm sorry to hear you're having trouble and my apologies for the delayed response here!

On 2/6/2021 at 4:43 PM, Tim Summers said:

I have got it working now. It was in fact any publisher file which I opened after the 1.9 update caused Publisher to crash so it was not anything to do with the large file. It effected any previous publisher file I opened although it was ok with a new publisher file. So I uninstalled the Affinity Publisher program and removed the Publisher file in App Data / Roaming .... Affinity .... Publisher but kept a backup copy of it

Many thanks for confirming that and for providing steps for other users to try

Our QA team would like a copy of the App Data folder that you saved, to see if we can identify the issue and stop it happening in the future.

Could you please upload this (preferably as 1 .ZIP file)  to the below link for me, then let me know once this has been completed?

https://www.dropbox.com/request/a6cafv98p4pPSfWZ3yXP

Many thanks in advance!