Adam Wickliffe Posted February 5, 2021 Share Posted February 5, 2021 Is there a way to clean up a Serif.com account? I have tons of old Publisher betas listed there that remained even after I purchased the final version. Makes it more difficult to find the purchased version amongst all the expired betas. I would be great to just have the ability to remove expired betas on accounts. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted February 9, 2021 Staff Share Posted February 9, 2021 Hi @Adam Wickliffe, welcome to the Affinity forum We do not currently have any facility to remove "orders" from the Affinity Store, sorry. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Adam Wickliffe Posted February 12, 2021 Author Share Posted February 12, 2021 @StevenS thanks for the reply. It would be great to add the ability to remove expired betas from accounts. For those of us who like to test, it just creates a lot of garbage amongst the gems in there. Quote Link to comment Share on other sites More sharing options...
Jowday Posted February 12, 2021 Share Posted February 12, 2021 35 minutes ago, Adam Wickliffe said: @StevenS thanks for the reply. It would be great to add the ability to remove expired betas from accounts. For those of us who like to test, it just creates a lot of garbage amongst the gems in there. I see quite a few of these expired betas in there as well from before the first release of Publisher. Are they still added to user accounts? I am so lucky I can just grab them from the beta forum posts. Serif should be able to script remove these pseudo purchases from their user account database - and probably shouldn't add them to it in first place. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
walt.farrell Posted February 12, 2021 Share Posted February 12, 2021 7 hours ago, Jowday said: I see quite a few of these expired betas in there as well from before the first release of Publisher. Are they still added to user accounts? I am so lucky I can just grab them from the beta forum posts. Serif should be able to script remove these pseudo purchases from their user account database - and probably shouldn't add them to it in first place. The Public Beta was a separate product from anything else the user owned; that's why it showed up in the user's account. But I'm not sure why it's showing up so many times for some users. I only have it once in my Downloads & Product Keys, as far as I can see. The betas of the retail version are not separate products; they are part of the retail product, and they do not show up at all as separate entries. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Adam Wickliffe Posted February 12, 2021 Author Share Posted February 12, 2021 40 minutes ago, walt.farrell said: The Public Beta was a separate product from anything else the user owned; that's why it showed up in the user's account. But I'm not sure why it's showing up so many times for some users. I only have it once in my Downloads & Product Keys, as far as I can see. The betas of the retail version are not separate products; they are part of the retail product, and they do not show up at all as separate entries. Perhaps this is unique to those betas that were pre-launch. I tested Publisher before it ever was a final product and then once made available, I purchased it on Serif’s site. I’m happy that I can use the site to quickly find my license keys ... I just wish I had the ability to remove expired items. Not only can you no longer download the expired betas—I’m pretty sure I won’t be doing that anyways. Quote Link to comment Share on other sites More sharing options...
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