CH Trippe Posted February 5, 2021 Share Posted February 5, 2021 So I had an Affinity store account, or thought I did, with an old email address. When I try to sign in with my new email, it doesn't recognize that email, and asked if I wanted to reset my password. So I entered the new email and hit reset, but I have not yet received any email with instructions on how to do that. So, at this point I have no access to the Affinity store account. I was just going to register and download the latest bundle for the upgrade --- it isn't urgent --- but I might need something in the future. The only message I get is that Affinity doesn't recognize any account with that email. It doesn't help to use my old email, either. I'd just set up a new account with the new email, but don't see any way to do that, either! Thank you in advance for any suggestions! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 5, 2021 Share Posted February 5, 2021 Logging in using the old email address should still work, if you have an account. But if you've forgotten the password then getting the rest to work would be a problem as you'd need access to the old email address to receive the reset instructions. You could probably set up a new account via the My Account function in one of the 1.9 Affinity applications, but that is likely to cause other problems. So I would not recommend that. Instead, if you email dataprotection@serif.com the team there should be able to help you. Tell them the old address, and the new address, and the address you use here. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Paul McNally Posted February 5, 2021 Share Posted February 5, 2021 I am trying to sign in to my account via the apps (I've tried all three which i've purchased). I can log into my account on a web browser but when I try it from the apps I get a warning 'The password you have entered is incorrect'. I know it's not, i've checked multiple times. Is the login to the 'store' somehow different to the app account login? Is the login via the account using some kind of password check that differs from the website? I am using a very complex password that is longer that eight characters, but it does work on the web browser? Quote Link to comment Share on other sites More sharing options...
Paul McNally Posted February 5, 2021 Share Posted February 5, 2021 I was able to sort this by resetting my password. This password now works on the apps and allows me to access the account on a web browser, but there was still an issue. Quote Link to comment Share on other sites More sharing options...
CH Trippe Posted February 16, 2021 Author Share Posted February 16, 2021 Thank you, Walt. I got busy with other things and didn't check back on the Forum, so my reply is belated. I haven't done anything yet about the Affinity store account, but may try again at some point. When I changed my email address there were SO many sites I had to edit --- mostly it was easy. I have my old password for the Affinity store account , but couldn't find any way to reset it. Maybe I won't need it! Quote Link to comment Share on other sites More sharing options...
CH Trippe Posted February 16, 2021 Author Share Posted February 16, 2021 Never mind! I just did it. Signed in using my old email address, then went to my account and changed both the email and my password. I don't know why I couldn't figure out how to do this before. But anyhoo, now it's done. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.