walt.farrell Posted March 2, 2021 Share Posted March 2, 2021 11 minutes ago, Otava said: Also confirmed that the digital signatures tab was missing in my original downloads and present on the downloads on another computer Did you use the same browser for the download on both computers? If so, do the have the same browser extensions installed? Do they both run the same antivirus program? Are they both on the same network? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
Otava Posted March 2, 2021 Share Posted March 2, 2021 This might be a browser issue. My original downloads with missing Digital signatures were from Opera. With MS Edge the Digital Signatures are working. Both these on the computer I use. What I do not understand is that the downloads from another computer were downloaded on Opera. Quote Link to comment Share on other sites More sharing options...
Otava Posted March 2, 2021 Share Posted March 2, 2021 The same network but different antivirus program Quote Link to comment Share on other sites More sharing options...
dlsturdivant Posted June 16, 2021 Share Posted June 16, 2021 Have tried to upgrade Affinity Designer to 1.9.2 as well as new install of latest (and purchased Affinity Photo). Unable to install and get the side-by-side error. Have followed all publicly available troubleshooting including removing and reinstalling all Visual C++ distribtuions to no avail. This is a very frustrating experience. What is the definitive remedy for this issue that is clearly affecting many users Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 16, 2021 Share Posted June 16, 2021 2 hours ago, dlsturdivant said: What is the definitive remedy for this issue that is clearly affecting many users I believe you've solved your problem, using one of the suggested solutions (download to a different computer), based on your other post (see below). That seems to be the definitive remedy at this point, since clearly there is something causing it on some PCs, and not on others, which makes it outside of Serif's control, I believe. I don't think anyone has identified the definitive cause, though, but it seems like there is some software installed on those PCs that is interfering with the download or a network issue, but it has been demonstrated that the downloads that get that error have been corrupted. And as they consistently work for some users but consistently fail for other users (on some PCs, but not others) and they're all downloading from the same place, it seems like something local or network-related is to blame. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1 Link to comment Share on other sites More sharing options...
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