Geoff Stokes Posted February 5, 2021 Share Posted February 5, 2021 Updated to latest Ver 1.9 without problem and program works correctly, however when trying to download free Assets Packs program crashes. I go to my account from within Photo and I get the "Splash" screen asking Register or Login, if I select Login the program crashes. Any help would be appreciated. Geoff Quote Link to comment Share on other sites More sharing options...
LedMax Posted February 5, 2021 Share Posted February 5, 2021 hi everybody... me too! nice hepl is accepted. Max Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 5, 2021 Staff Share Posted February 5, 2021 Hi @Geoff Stokes & @LedMax, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance Quote Link to comment Share on other sites More sharing options...
LedMax Posted February 5, 2021 Share Posted February 5, 2021 (edited) Hi DanG, thanks for help us. I bought Photo Design Publisher and more brushes, some days ago... from official Europe Serif site. I use win10 pro. Morning I updated to 1.9... in photo and design, everything ok... but in Publisher no. He crashed ten times and more. I uninstalled 2 time, but during update, tools, brushes, ecc ecc... he crashed all the time!!! Avira and zone alarm running in to pc... but only for Publisher they doesn't work right!!! mmmah... RuntimeBroker.exe: 10.0.19041.746. tnx Led Edited February 5, 2021 by LedMax Quote Link to comment Share on other sites More sharing options...
Geoff Stokes Posted February 5, 2021 Author Share Posted February 5, 2021 (edited) Got program sorted by running Affinity Photo in Windows "Administrator Mode". Geoff Edited February 5, 2021 by Geoff Stokes Quote Link to comment Share on other sites More sharing options...
LedMax Posted February 5, 2021 Share Posted February 5, 2021 1 hour ago, Geoff Stokes said: Got program sorted by running Affinity Photo in Windows "Administrator Mode". Geoff Done... nothing to do! Quote Link to comment Share on other sites More sharing options...
Herr Flick Posted February 6, 2021 Share Posted February 6, 2021 Hi Geoff I know this sounds dumb but how do you run the system admin ? Quote Link to comment Share on other sites More sharing options...
Geoff Stokes Posted February 7, 2021 Author Share Posted February 7, 2021 HI, 1. Go to the Affinity Photo shortcut on your Desktop and Right click on it. 2. Select the menu option of Properties 3. Next select menu option of Shortcut 4 Select option of Advanced, and then tick in box of Run as Administrator 5 Click Apply Go back to Desktop and start Program, it will ask you if you want to accept this mode, say yes and that's it Once you have downloaded the free additions you can go back and cancel the Run as Administrator Hope that helps Geoff walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 7, 2021 Share Posted February 7, 2021 6 hours ago, Geoff Stokes said: HI, 1. Go to the Affinity Photo shortcut on your Desktop and Right click on it. 2. Select the menu option of Properties 3. Next select menu option of Shortcut 4 Select option of Advanced, and then tick in box of Run as Administrator 5 Click Apply Go back to Desktop and start Program, it will ask you if you want to accept this mode, say yes and that's it Once you have downloaded the free additions you can go back and cancel the Run as Administrator Hope that helps Geoff Simpler, for a one-time use: Find the icon for the app in the Start menu, right-click, choose More > Run as administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
LedMax Posted February 24, 2021 Share Posted February 24, 2021 good evening guys, sorry I didn't write immediately, the problem solved by starting the program as administrator. after the second boot it installed everything correctly ... greetings everybody Quote Link to comment Share on other sites More sharing options...
Mikey05 Posted May 24, 2021 Share Posted May 24, 2021 I have run the programme three times in administrator mode but still no free assets. Do I have to download them from somewhere? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted May 24, 2021 Share Posted May 24, 2021 1 minute ago, Mikey05 said: I have run the programme three times in administrator mode but still no free assets. Do I have to download them from somewhere? Have you registered the application to enable the My Account function? If so, you should have a green "My Account" icon on the right side of the Toolbar. If you click that icon (or use Help > My Account) you should see the free (or purchased) Affinity Store content (brushes, assets, etc.) available to you. Each "pack" will have an icon indicating whether you can download/install it, or whether it has been downloaded/installed, or whether you need to access it from the Store manually using your web browser. That dialog also has options to configure which content downloads automatically for that installed instance of the application. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Mikey05 Posted May 24, 2021 Share Posted May 24, 2021 Thanks Walt - all now downloaded. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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