erchdk Posted February 5, 2021 Share Posted February 5, 2021 As soon as I choose Print or Ctrl+P the program crashes. This is both n Designer and Publisher ver.1.9. Using Export functions seems to work. It was working fine in 1.8.x. If you provide a upload link I can send you the file with the condition that you keep it confidential as it is customer work. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 5, 2021 Staff Share Posted February 5, 2021 Hi erchdk, Does your document contain multiple Artboards? There is a known issue that having multiple artboards is causing the app to crash when attempting to print. Quote Link to comment Share on other sites More sharing options...
erchdk Posted February 5, 2021 Author Share Posted February 5, 2021 Yes it does. So a workaround is deleting artboards temporarily Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 5, 2021 Staff Share Posted February 5, 2021 Thanks for confirming that! You could try copying the artboard you want to print to a new document (rather than modify and risk changing/losing any work in your current one) and print from that, alternatively I've also found duplicating the current document and opening that has allowed the print dialog to show, so you could also try that! Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 6, 2021 Share Posted February 6, 2021 On 2/5/2021 at 8:55 AM, erchdk said: As soon as I choose Print or Ctrl+P the program crashes. This is both n Designer and Publisher ver.1.9. Using Export functions seems to work. It was working fine in 1.8.x. If you provide a upload link I can send you the file with the condition that you keep it confidential as it is customer work. Thanks for the report. Just to let you know I've just fixed the issue, and will put the fix into a beta release shortly if you would like to test it out. ashf, Molumen and flobnoit 1 2 Quote Link to comment Share on other sites More sharing options...
Luis Jorge Rabago Correa Posted February 6, 2021 Share Posted February 6, 2021 the same happens to me in the 1.9 version, so I had to reinstall 1.8.3 version for work Quote Link to comment Share on other sites More sharing options...
Molumen Posted February 6, 2021 Share Posted February 6, 2021 Same here, Designer 1.9.0.932 crashes 5 out of 6 times when I open the printing dialog (CTRL+P). My document has 9 artboards. Printing can be achieved though, as the printing dialog will eventually appear without crashing the app, just restarting Designer and opening the same file several times is kinda annoying, so I'm eager to see that bug squashed. @Mark Ingram thank you for the good news, looking forward to testing the beta! Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 6, 2021 Share Posted February 6, 2021 1 hour ago, Molumen said: Same here, Designer 1.9.0.932 crashes 5 out of 6 times when I open the printing dialog (CTRL+P). My document has 9 artboards. Printing can be achieved though, as the printing dialog will eventually appear without crashing the app, just restarting Designer and opening the same file several times is kinda annoying, so I'm eager to see that bug squashed. @Mark Ingram thank you for the good news, looking forward to testing the beta! For the time being, to work around it, you can try ensuring the first artboard is selected before going into the print dialog (though if you move onto another artboard on the dialog, it will crash again). Quote Link to comment Share on other sites More sharing options...
Luis Jorge Rabago Correa Posted February 7, 2021 Share Posted February 7, 2021 In may case , My document don't have any artboards, only the design that I want to send a print but when I do Designer crashes, it's shure that in future updates fix it, Quote Link to comment Share on other sites More sharing options...
ashf Posted February 8, 2021 Share Posted February 8, 2021 How about Publisher document that has multiple pages? Or this happens only when the document has multiple artboards? Quote Link to comment Share on other sites More sharing options...
erchdk Posted February 9, 2021 Author Share Posted February 9, 2021 @ashf If I open the same designer document in Publisher and press print it crashes. I do not recall if creating spreads based on Designer artboards or not makes a difference. But if I make a document in Publisher with multiple pages/spreads I have not experienced problems. Not sure what the issues are. ashf 1 Quote Link to comment Share on other sites More sharing options...
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