Jump to content
You must now use your email address to sign in [click for more info] ×

Print document crashes Designer and Publisher 1.9.0


erchdk

Recommended Posts

As soon as I choose Print or Ctrl+P the program crashes. This is both n Designer and Publisher ver.1.9. Using Export functions seems to work. It was working fine in 1.8.x. If you provide a upload link I can send you the file with the condition that you keep it confidential as it is customer work.

Link to comment
Share on other sites

  • Staff

Thanks for confirming that!
You could try copying the artboard you want to print to a new document (rather than modify and risk changing/losing any work in your current one) and print from that, alternatively I've also found duplicating the current document and opening that has allowed the print dialog to show, so you could also try that! 

 

Link to comment
Share on other sites

On 2/5/2021 at 8:55 AM, erchdk said:

As soon as I choose Print or Ctrl+P the program crashes. This is both n Designer and Publisher ver.1.9. Using Export functions seems to work. It was working fine in 1.8.x. If you provide a upload link I can send you the file with the condition that you keep it confidential as it is customer work.

Thanks for the report. Just to let you know I've just fixed the issue, and will put the fix into a beta release shortly if you would like to test it out.

Link to comment
Share on other sites

Same here, Designer 1.9.0.932 crashes 5 out of 6 times when I open the printing dialog (CTRL+P). My document has 9 artboards. Printing can be achieved though, as the printing dialog will eventually appear without crashing the app, just restarting Designer and opening the same file several times is kinda annoying, so I'm eager to see that bug squashed.

@Mark Ingram thank you for the good news, looking forward to testing the beta!

Link to comment
Share on other sites

1 hour ago, Molumen said:

Same here, Designer 1.9.0.932 crashes 5 out of 6 times when I open the printing dialog (CTRL+P). My document has 9 artboards. Printing can be achieved though, as the printing dialog will eventually appear without crashing the app, just restarting Designer and opening the same file several times is kinda annoying, so I'm eager to see that bug squashed.

@Mark Ingram thank you for the good news, looking forward to testing the beta!

For the time being, to work around it, you can try ensuring the first artboard is selected before going into the print dialog (though if you move onto another artboard on the dialog, it will crash again).

Link to comment
Share on other sites

@ashf If I open the same designer document in Publisher and press print it crashes. I do not recall if creating spreads based on Designer artboards or not makes a difference.

But if I make a document in Publisher with multiple pages/spreads I have not experienced problems. Not sure what the issues are.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.