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I'm new to forum. Sorry, but I started my problem as a new thread. I have Windows versions of Designer, Publisher and Photo , updated to 1.9. When I try to register, I get the "wait a moment..." screen for thirty seconds and then program crashes. Exactly the same for all three. I also have Designer and Photo on ipad and they went through without a problem. Using UK English in  preferences and can access my account without a problem.



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Hi @Petew,

Thanks for reporting this. I've just got a couple of questions if that's ok:

  1. Did you purchase the apps via the Microsoft Store?
  2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
  3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

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