LFace Posted February 4, 2021 Share Posted February 4, 2021 (edited) Please delete, I figured it out. Had to run as administrator. Edited February 4, 2021 by LFace Quote Link to comment Share on other sites More sharing options...
jay3DRTZ Posted February 6, 2021 Share Posted February 6, 2021 Same. I encountered a problem going to My Account and Register all 3 products with it crashing. I checked my graphics card nothing. Then come to find solution and got to here. It did the trick. Thanks LFace. LFace 1 Quote Link to comment Share on other sites More sharing options...
Usman Khwaja Posted February 6, 2021 Share Posted February 6, 2021 I have this error on all 3 apps. i bought the apps on windows store Quote Link to comment Share on other sites More sharing options...
Herr Flick Posted February 6, 2021 Share Posted February 6, 2021 how do you run as administrator , please I wish to register my product purchased through the microsoft store Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 6, 2021 Share Posted February 6, 2021 52 minutes ago, Herr Flick said: how do you run as administrator , please I wish to register my product purchased through the microsoft store Locate the program in the Windows Start menu. Right-click, and one of the options should allow you to Run as Administrator, if your Windows user account has that authority. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Herr Flick Posted February 7, 2021 Share Posted February 7, 2021 hello Walt Thank you for your help , I did exactly as you instructed I am sorry to say It did not work I am still not able to register my product, back to the drawing board Quote Link to comment Share on other sites More sharing options...
lavapit Posted February 7, 2021 Share Posted February 7, 2021 Auch in der deutschen Version von 1.9 gibt es das gleiche Problem. Start als Administrator. Es ist keine Anmeldung möglich. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 8, 2021 Staff Share Posted February 8, 2021 For anyone in this thread getting errors similar to the one shown above in lavapit's screenshot please provide me with answers to the following questions if possible? - Did you buy the app from the Microsoft Store? - What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? - What's the version number of c:\windows\system32\RuntimeBroker.exe? - Are you running any anti-virus software? If so, what is it? -- Für alle in diesem Thread, die ähnliche Fehler wie oben in Lavapits Screenshot sehen, geben Sie mir bitte Antworten auf die folgenden Fragen, wenn möglich. - Haben Sie die App im Microsoft Store gekauft? - Welche Version von Microsoft Store wird ausgeführt (unten auf der Seite "Einstellungen")? - Wie lautet die Versionsnummer von c:\windows\system32\RuntimeBroker.exe? - Führen Sie eine Antivirensoftware aus? Wenn ja, was ist das? Quote Link to comment Share on other sites More sharing options...
lavapit Posted February 9, 2021 Share Posted February 9, 2021 Hallo Leigh, vielen Dank für deine Antwort. - ich habe das Programm am 15.Dezember 2016 im Affinity Store gekauft. - - die Datei c:\windows\system32\RuntimeBroker.exe existiert nicht auf meinem PC. Mein System ist : Edition Windows 10 Home Version 20H2 Installiert am 29.10.2020 Betriebssystembuild 19042.789 Leistung Windows Feature Experience Pack 120.2212.551.0 - Antivirensoftwatre ist Bitdefender Internet Security Ich hoffe du kannst mit diesen Angaben den Fehler eingrenzen Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 10, 2021 Staff Share Posted February 10, 2021 I have a quick update on this issue. We appear to have a couple of issues with the My Account option in the 1.9 update that is affecting some users. We’ve just made available on the forum beta builds for both Affinity Photo and Designer for Windows (Publisher to follow soon) that should hopefully resolve these issues and give us the ability find out what could be causing the issues. So, if you’re getting… A crash when clicking My Account in 1.9 on Windows:This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/ We’re Sorry. Something went wrong during registration or sign-inWe’ve had reports that users who have been getting this error in the Microsoft Store version of our apps have been able to fix this by downloading the beta build of the app and signing into their account using that build. Once they've done this they can then go back into the Microsoft Store version and sign in without any issues. If you’re issue is not listed above, please try the latest beta builds and see if the issue is resolved. If not, please let me know. https://forum.affinity.serif.com/index.php?/topic/134032-affinity-designer-windows-customer-beta-191944/ https://forum.affinity.serif.com/index.php?/topic/134031-affinity-photo-windows-customer-beta-191944/ Hope that helps. --- Ich habe ein kurzes Update zu diesem Problem. Wir haben anscheinend einige Probleme mit der Option "Mein Konto" im 1.9-Update, die einige Benutzer betreffen. Wir haben gerade im Forum Beta-Builds für Affinity Photo und Designer für Windows (Publisher folgt in Kürze) verfügbar gemacht, die diese Probleme hoffentlich beheben und uns die Möglichkeit geben sollen, herauszufinden, was die Probleme verursachen könnte. Also, wenn Sie ... Ein Absturz beim Klicken auf Mein Konto in 1.9 unter Windows: Dies wurde in den neuesten Betaversionen behoben. Befolgen Sie jedoch die Anweisungen in diesen FAQ, um dieses Problem im Einzelhandel zu umgehen: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/ Es tut uns leid. Bei der Registrierung oder Anmeldung ist ein Fehler aufgetreten Es wurde berichtet, dass Benutzer, die diesen Fehler in der Microsoft Store-Version unserer Apps erhalten haben, diesen Fehler beheben konnten, indem sie den Beta-Build der App heruntergeladen und sich mit diesem Build in ihrem Konto angemeldet haben. Sobald sie dies getan haben, können sie wieder in die Microsoft Store-Version zurückkehren und sich ohne Probleme anmelden. Wenn Ihr Problem oben nicht aufgeführt ist, probieren Sie die neuesten Betaversionen aus und prüfen Sie, ob das Problem behoben ist. Wenn nicht, lassen Sie es mich bitte wissen. https://forum.affinity.serif.com/index.php?/topic/134032-affinity-designer-windows-customer-beta-191944/ https://forum.affinity.serif.com/index.php?/topic/134031-affinity-photo-windows-customer-beta-191944/ Hoffentlich hilft das. Quote Link to comment Share on other sites More sharing options...
lavapit Posted February 10, 2021 Share Posted February 10, 2021 Hallo Leigh, vielen Dank für deine Hilfe. Nach Änderung der Farbprofiles konnte ich mich problemlos anmelden. In meinem Kontoregister DOWNLOADS sind jetzt auch alle Overlays enthalten. Aber keines dieser Overlays hat einen Download-Button. Wie geht es weiter? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 11, 2021 Staff Share Posted February 11, 2021 Das ist schön zu hören! Sie sollten in der Lage sein, das Overlay-Asset-Pack zu synchronisieren: Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 12, 2021 Staff Share Posted February 12, 2021 Danke für den Screenshot. Das ist eine Nachricht, die ich noch nie gesehen habe. Ist es möglich, die neueste Beta herunterzuladen, um festzustellen, ob beim Versuch, Ihr Konto zu registrieren, dasselbe Problem auftritt? https://forum.affinity.serif.com/index.php?/topic/134261-affinity-photo-windows-customer-beta-191952/ Quote Link to comment Share on other sites More sharing options...
Milk Posted February 12, 2021 Share Posted February 12, 2021 Hi, Same kind of problem here except the message is a bit different and i'm on a mac. I bought the 3 apps tuesday directly from Affinity's shop. I use Little Snitch but there's no rule involving Affinity's apps. I can log on my Affinity account, but can't get my packs and template. Could the builds trick mentionned above could work on mac ? Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted February 13, 2021 Share Posted February 13, 2021 @lavapit Your most recent post here includes a screenshot which contains both your personal email address and your Affinity Photo serial key. These should be removed or at least obscured as soon as possible, otherwise you risk your account and software being hijacked. Jeff Patrick Connor and lavapit 2 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
lavapit Posted February 14, 2021 Share Posted February 14, 2021 @emmrecs01 Danke für den Hinweis. Ich habe die posts entfernt lavapit Quote Link to comment Share on other sites More sharing options...
Abraxoz Posted February 17, 2021 Share Posted February 17, 2021 Hi Leigh, I purchased the Affinity Photo through the Microsoft store, and I have tried to register my purchase as an administrator but I am having no luck. Microsoft Version:12011.1001.1.0 I have windows 10 Pro Version 10.0.19042 Build 19042 I Have Webroot antivirus running. On 2/8/2021 at 9:07 AM, Leigh said: For anyone in this thread getting errors similar to the one shown above in lavapit's screenshot please provide me with answers to the following questions if possible? - Did you buy the app from the Microsoft Store? - What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? - What's the version number of c:\windows\system32\RuntimeBroker.exe? - Are you running any anti-virus software? If so, what is it? -- Für alle in diesem Thread, die ähnliche Fehler wie oben in Lavapits Screenshot sehen, geben Sie mir bitte Antworten auf die folgenden Fragen, wenn möglich. - Haben Sie die App im Microsoft Store gekauft? - Welche Version von Microsoft Store wird ausgeführt (unten auf der Seite "Einstellungen")? - Wie lautet die Versionsnummer von c:\windows\system32\RuntimeBroker.exe? - Führen Sie eine Antivirensoftware aus? Wenn ja, was ist das? Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 17, 2021 Staff Share Posted February 17, 2021 @lavapit Der Fehler, den Sie bei der Registrierung in der App erhalten, wird durch SSL-Zertifikate in Ihrem Netzwerk verursacht. Wir haben keine Problemumgehung, aber diese sollte im nächsten Update, 1.9.1, behoben werden. @Milk Your issues appears to be related to the app not being able to connect to the internet. What happens if you disabled LittleSnitch? @Abraxoz See my post above to fix your issue: https://forum.affinity.serif.com/index.php?/topic/132940-unable-to-register-affinity-photo/&do=findComment&comment=738766 Quote Link to comment Share on other sites More sharing options...
Milk Posted February 17, 2021 Share Posted February 17, 2021 @Leigh Sadly I've already tried to completely turn off Little Snitch, and I've just tried again to be sure with no luck. I get the exact same screen. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 18, 2021 Staff Share Posted February 18, 2021 19 hours ago, Milk said: @Leigh Sadly I've already tried to completely turn off Little Snitch, and I've just tried again to be sure with no luck. I get the exact same screen. Thanks for the update. I can only suggest that you try whitelisting http://serifservices.com/ to see if that works. Let me know how you get on Quote Link to comment Share on other sites More sharing options...
Milk Posted February 19, 2021 Share Posted February 19, 2021 18 hours ago, Leigh said: Thanks for the update. I can only suggest that you try whitelisting http://serifservices.com/ to see if that works. Let me know how you get on This link seems to be broken 😅 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted February 19, 2021 Staff Share Posted February 19, 2021 1 hour ago, Milk said: This link seems to be broken 😅 It's the correct link. I've just installed LittleSnitch and if I stop Affinity Publisher from connecting to serifservices.com then I get Failed to connect message in the app. Do you have the same rule in LittleSnitch? Quote Link to comment Share on other sites More sharing options...
LFace Posted February 19, 2021 Author Share Posted February 19, 2021 Can a moderator please close this topic or start a fresh one? I don't want to be notified of replies anymore. Thank you. Quote Link to comment Share on other sites More sharing options...
Alfred Posted February 19, 2021 Share Posted February 19, 2021 3 minutes ago, LFace said: Can a moderator please close this topic or start a fresh one? I don't want to be notified of replies anymore. Thank you. You can change your Notification Options at any time via your Account Settings page. (There’s an ‘Account Settings’ entry in the menu which is displayed when you click on your username next to your avatar in the top right-hand corner of any forum page.) Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
emmrecs01 Posted February 19, 2021 Share Posted February 19, 2021 @LFace At the head of this thread there is a black box, labelled "Following". Click on it and one of the options then displayed is "Unfollow". Click on it. (I see @Alfred beat me to it, though with a slightly different method!) Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
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