Don C Posted February 4, 2021 Share Posted February 4, 2021 I just upgraded to 1.9 and now I get the new splash screen and a message saying 'loading fonts...', then the splash screen disappears and nothing loads. Anyone have this problem or any ideas to fix? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 5, 2021 Staff Share Posted February 5, 2021 Hi @Don C, Could you try starting Affinity with the Control Key held down and you should get a popup asking if you'd like to clear some settings. 3 options will be selected and you can click on Clear. Affinity should then start as normal. If Affinity still doesn't start, could you attach a log file for me? Press the Windows key + R on your keyboard and type %appdata% and go to Affinity\Photo\1.0\ and attach Log.txt here Rodi 1 Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted February 5, 2021 Share Posted February 5, 2021 Is your machine by any chance equipped with an integrated Intel graphics device? Had the same issue with all three Affinity apps on my notebook, updating to the latest graphics driver from Intel solved the issue for me. Quote Link to comment Share on other sites More sharing options...
Rodi Posted February 6, 2021 Share Posted February 6, 2021 On 2/5/2021 at 4:25 AM, stokerg said: Hi @Don C, Could you try starting Affinity with the Control Key held down and you should get a popup asking if you'd like to clear some settings. 3 options will be selected and you can click on Clear. Affinity should then start as normal. If Affinity still doesn't start, could you attach a log file for me? Press the Windows key + R on your keyboard and type %appdata% and go to Affinity\Photo\1.0\ and attach Log.txt here worked for me! TY! Quote Link to comment Share on other sites More sharing options...
MikeDuf Posted February 6, 2021 Share Posted February 6, 2021 On 2/5/2021 at 4:25 AM, stokerg said: Hi @Don C, Could you try starting Affinity with the Control Key held down and you should get a popup asking if you'd like to clear some settings. 3 options will be selected and you can click on Clear. Affinity should then start as normal. If Affinity still doesn't start, could you attach a log file for me? Press the Windows key + R on your keyboard and type %appdata% and go to Affinity\Photo\1.0\ and attach Log.txt here is this supposed to work on Windows? I am holding control on my keyboard while clicking the app and it won't give me anything but a crash. Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
walt.farrell Posted February 6, 2021 Share Posted February 6, 2021 29 minutes ago, MikeDuf said: is this supposed to work on Windows? I am holding control on my keyboard while clicking the app and it won't give me anything but a crash. You need to keep Ctrl held down until you get the Clear dialog. (On my system, I have to watch for the icon on the Taskbar, and click the icon (while still keeping Ctrl held down). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MikeDuf Posted February 6, 2021 Share Posted February 6, 2021 3 minutes ago, walt.farrell said: You need to keep Ctrl held down until you get the Clear dialog. (On my system, I have to watch for the icon on the Taskbar, and click the icon (while still keeping Ctrl held down). thanks Walt I have tried holding ctrl for a few seconds before clicking and keep holding it after clicking. The splash screen show up, crash... and I am still holding the button. 30 seconds later nothing was showing up. Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
walt.farrell Posted February 6, 2021 Share Posted February 6, 2021 4 minutes ago, MikeDuf said: I have tried holding ctrl for a few seconds before clicking and keep holding it after clicking. The splash screen show up, If you're holding Ctrl down, and doing it right, you get the Clear Data dialog before you get the Splash screen. Make sure you have Ctrl pressed before you click the application icon, and keep it pressed until you have the Clear Data dialog showing on the screen. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MikeDuf Posted February 6, 2021 Share Posted February 6, 2021 4 minutes ago, walt.farrell said: If you're holding Ctrl down, and doing it right, you get the Clear Data dialog before you get the Splash screen. Make sure you have Ctrl pressed before you click the application icon, and keep it pressed until you have the Clear Data dialog showing on the screen. I can't see how I can hold ctrl the wrong way I mean... it's a simple button. is it right control or left? If I do the left one nothing happens. If I hold the right one clicking does nothing Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
walt.farrell Posted February 6, 2021 Share Posted February 6, 2021 I use the left Ctrl key. The common error is either letting up too early, or not pressing the key early enough; it must be held down before clicking on the application in the Start menu. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
MikeDuf Posted February 6, 2021 Share Posted February 6, 2021 13 minutes ago, walt.farrell said: I use the left Ctrl key. The common error is either letting up too early, or not pressing the key early enough; it must be held down before clicking on the application in the Start menu. Yeah as mentioned above I keep it down few seconds before pressing the icon and while clicking it. Then I keep holding it but the splash screen shows up. I even tried with a different keyboard just in case. Doesn't work for me unfortunately. Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
walt.farrell Posted February 6, 2021 Share Posted February 6, 2021 That's unfortunate, Mike. I've never heard of that before. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Don C Posted February 6, 2021 Author Share Posted February 6, 2021 On 2/5/2021 at 5:25 AM, stokerg said: Hi @Don C, Could you try starting Affinity with the Control Key held down and you should get a popup asking if you'd like to clear some settings. 3 options will be selected and you can click on Clear. Affinity should then start as normal. If Affinity still doesn't start, could you attach a log file for me? Press the Windows key + R on your keyboard and type %appdata% and go to Affinity\Photo\1.0\ and attach Log.txt here Same result after Clear. Here is the Log.txt : Loading colour profiles Monitors Name: Generic PnP Monitor Adapter: AMD Radeon HD 8550G Primary: Yes Has user profile: No Profile name: sRGB Color Space Profile.icm System Found 27 system profiles (parsed 27) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): WebCoatedFOGRA28.icc Loading colour profile (system): USWebUncoated.icc Loading colour profile (system): USWebCoatedSWOP.icc Loading colour profile (system): USSheetfedUncoated.icc Loading colour profile (system): USSheetfedCoated.icc Loading colour profile (system): UncoatedFOGRA29.icc Loading colour profile (system): sRGB Color Space Profile.icm Loading colour profile (system): RSWOP.icm Skipping colour profile (system): Proofing.gmmp Skipping colour profile (system): Photo.gmmp Skipping colour profile (system): MediaSim.gmmp Loading colour profile (system): JapanWebCoated.icc Loading colour profile (system): JapanColor2002Newspaper.icc Loading colour profile (system): JapanColor2001Uncoated.icc Loading colour profile (system): JapanColor2001Coated.icc Skipping colour profile (system): Graphics.gmmp Skipping colour profile (system): D65.camp Skipping colour profile (system): D50.camp Loading colour profile (system): ColorMatchRGB.icc Loading colour profile (system): CoatedFOGRA39.icc Loading colour profile (system): CoatedFOGRA27.icc Loading colour profile (system): CNFRCB.ICC Loading colour profile (system): CNBJPRN3.ICM Loading colour profile (system): AppleRGB.icc Loading colour profile (system): AdobeRGB1998.icc Found 27 user profiles (parsed 27) Loading colour profile (user): wsRGB.cdmp Loading colour profile (user): wscRGB.cdmp Loading colour profile (user): WebCoatedFOGRA28.icc Loading colour profile (user): USWebUncoated.icc Loading colour profile (user): USWebCoatedSWOP.icc Loading colour profile (user): USSheetfedUncoated.icc Loading colour profile (user): USSheetfedCoated.icc Loading colour profile (user): UncoatedFOGRA29.icc Loading colour profile (user): sRGB Color Space Profile.icm Loading colour profile (user): RSWOP.icm Skipping colour profile (user): Proofing.gmmp Skipping colour profile (user): Photo.gmmp Skipping colour profile (user): MediaSim.gmmp Loading colour profile (user): JapanWebCoated.icc Loading colour profile (user): JapanColor2002Newspaper.icc Loading colour profile (user): JapanColor2001Uncoated.icc Loading colour profile (user): JapanColor2001Coated.icc Skipping colour profile (user): Graphics.gmmp Skipping colour profile (user): D65.camp Skipping colour profile (user): D50.camp Loading colour profile (user): ColorMatchRGB.icc Loading colour profile (user): CoatedFOGRA39.icc Loading colour profile (user): CoatedFOGRA27.icc Loading colour profile (user): CNFRCB.ICC Loading colour profile (user): CNBJPRN3.ICM Loading colour profile (user): AppleRGB.icc Loading colour profile (user): AdobeRGB1998.icc Installed Loading colour profile: AdobeRGB1998.icc Loading colour profile: AppleRGB.icc Loading colour profile: CoatedFOGRA27.icc Loading colour profile: CoatedFOGRA39.icc Loading colour profile: ColorMatchRGB.icc Loading colour profile: Display P3.icc Loading colour profile: JapanColor2001Coated.icc Loading colour profile: JapanColor2001Uncoated.icc Loading colour profile: JapanColor2002Newspaper.icc Loading colour profile: JapanWebCoated.icc Loading colour profile: ROMM RGB.icc Loading colour profile: UncoatedFOGRA29.icc Loading colour profile: USSheetfedCoated.icc Loading colour profile: USSheetfedUncoated.icc Loading colour profile: USWebCoatedSWOP.icc Loading colour profile: USWebUncoated.icc Loading colour profile: WebCoatedFOGRA28.icc Imported -- 11664.192751ms Quote Link to comment Share on other sites More sharing options...
Don C Posted February 6, 2021 Author Share Posted February 6, 2021 On 2/5/2021 at 5:35 AM, IkariShinji29 said: Is your machine by any chance equipped with an integrated Intel graphics device? Had the same issue with all three Affinity apps on my notebook, updating to the latest graphics driver from Intel solved the issue for me. Thanks, but AMD Radeon. Quote Link to comment Share on other sites More sharing options...
Don C Posted February 7, 2021 Author Share Posted February 7, 2021 Thanks to those who provided suggestions. But after reloading, rebooting, with no success, I gave up. Reinstalled 1.8.5. Maybe try again at some point, or switch to something else. Quote Link to comment Share on other sites More sharing options...
fadmedia Posted February 11, 2021 Share Posted February 11, 2021 ok folks, I dont know what happened, but 1.85 is working properly again. I still have not upgraded again to 1.9 because i have projects to finish first. The issues I was having are no longer there and all is well so far. thanks for all the help, you a wonderful folks!!! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 13, 2021 Staff Share Posted February 13, 2021 Hi @Don C, @MikeDuf & @fadmedia, Our developers have released new beta versions to hopefully workaround the crashing issue you're seeing on launch with the Affinity apps. Can you please try downloading the latest Affinity beta from the below link and installing this alongside your current retail version, so you have 2 different Affinity app versions installed. Please note the 1.9.1 beta will still work, even if you have 1.8.5 retail installed. Affinity Designer Customer Beta build 1.9.1.952 for Windows Affinity Photo Customer Beta build 1.9.1.952 for Windows Affinity Publisher Customer Beta build 1.9.1.952 for Windows You may find that the 1.9.1 beta will still crash on first run, like 1.9.0 does - however this crash should activate a fall back option on next launch, which should stop the app from crashing and therefore you'll hopefully find 1.9.1 works as expected on the second (and any subsequent) launches. Please do let us know if this resolves your crashing, as our developers are working to resolve this as quickly as possible Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
MikeDuf Posted February 13, 2021 Share Posted February 13, 2021 @Dan C the updated beta versions does help solving the issue for me Dan C 1 Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
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