dkaiser Posted February 4, 2021 Share Posted February 4, 2021 In all Affinity (Designer/Photo/Publisher) products during the update/upgrade from 1.8.x to 1.9.0 a "COM Surrogate" error can appear on Windows. Solution Uninstall the 1.8.xxx on the system Reboot the System Start the installer(s) again for me this has helped. Greetings Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 4, 2021 Share Posted February 4, 2021 The message says (I think) that if you click OK the COM Surrogate program will close automatically. That didn't work for you? It's worked for me in other cases, but I've never had the conflicting program listed as COM Surrogate for an Affinity install. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff MEB Posted February 4, 2021 Staff Share Posted February 4, 2021 Hi dkaiser, You have to press Ok in that dialog to continue the installation/upgrading the app. The installer will close it for you as walt mentioned above. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
dkaiser Posted February 4, 2021 Author Share Posted February 4, 2021 I press OK and the next Message pop up: "Error". An the install close. At any time. In the Task Manager the software is still there. So it will not end automatically. I also closed the COM software manually. But then only the message "Error" appears in the installer. The only thing that helps is to completely uninstall 1.8.x. Quote Link to comment Share on other sites More sharing options...
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